Instruction manual

FEATURES AND SERVICES
Leave Word Calling
Description
Leave Word Calling (LWC) is available only when a Voice Message System (VMS) is
connected to the System 25; the VMS provides the message processing and voice
synthesizing facilities used by LWC.
The interface between System 25 and VMS requires
administration of special ports on analog tip/ring circuit packs.
LWC enhances the messaging capabilities of System 25 by enabling users to generate “call
me” voice messages for PDCs and FPDCs.
The messages have a format such as “Call
(name) on extension (number)” and are assembled, stored, and delivered by VMS. Called
parties are alerted to their messages by lighted Message LEDs, when available.
At a multiline voice terminal, LWC can be used when the terminal is off-hook under any of
the following condltions:
● Receiving busy tone
● Receiving ringback tone
● Queued on the called station
● Connected to a coverage point for the called station
LWC is then activated by pressing the LEAVE WORD button, which sends a request to VMS
to leave a message for the called endpoint (station or FPDC).
An LWC message can also be sent when the multiline terminal is not active on a call. In this
case, the user goes off-hook to get dial tone, presses LEAVE WORD, and dials the desired
extension number.
The single-line voice terminal user who wishes to leave a message at another station must
first go from the on-hook state to the off-hook state to get dial tone. Then the user dials
LWC code #92 followed by the desired extension number.
In all these procedures, confirmation tone is returned to the caller to indicate acceptance of
the dialed code. Reorder tone indicates that the process cannot be completed. After leaving
a message, the caller can hang up or handle other calls.
System 25 attempts to deliver LWC requests to VMS as they are generated. Requests are
queued if the VMS ports are busy.
Up to 20 requests can be queued at one time and be
waiting for a voice messaging port to become available.
While an LWC request is in queue,
the Message LED at the called station will not light and the message cannot be retrieved.
A PDC is administered for users to call to retrieve their messages from the VMS. This PDC
is the same one assigned to voice messaging ports and used by the system to interface with
peripheral messaging equipment.
To retrieve a message indicated by a lighted Message
LED, the user dials the message station PDC. All stored messages are presented to the
user by voice synthesis.
The user can use touch-tone signals to have messages repeated
and to erase messages.
Password protection is provided.
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