Instruction manual

Intercept Treatment With Reorder Tones

Description

Reorder tone (fast busy) is provided when a call cannot be completed (for example when an

unassigned or toll-restricted number is dialed, a dialing error occurs, a requested trunk group

is busy, or an attempt to park a call falls).

Calls to FPDCs that are not signed-in anywhere or to unassigned DID numbers will be routed

to the attendant or will receive Reorder Tone, at the System Administrator’s option. Any

attempt to dial a restricted call (toll or access restricted) will be intercepted and routed to

Reorder Tone.

Considerations

Intercept treatment provides a calling party with positive feedback of an error in dialing or

use of an incorrect code.

Interactions

The following feature interacts with Intercept Treatment With Reorder Tones.

Account Code Entry, Forced:

The user receives reorder tone when an account code is

required on a call but is not entered.

Callback Queuing:

If automatic Callback Queuing (CBQ) for outside calls is administered

and all trunks are busy, Queuing Tone is returned to the calling party. If automatic CBQ is

not administered, the caller hears Reorder Tone when all trunks in a pool are busy, but can

queue the call using the appropriate manual method.

Reorder Tone is also returned if the

busy trunks are not administered for queuing or if all the queue slots are in use. In these

cases, queuing can not take place.

Park: An unsuccessful attempt to park a call due to misdialing or attempting to park more

than one call at a voice terminal results in Reorder Tone,

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