Instruction manual

Integrated Solution
For Office Automation applications, there are no absolute requirements, but the customer’s needs
should be understood. For example, most customers who need word processing also would like a
letter-quality printer. A serial interfaced printer should be recommended due to the ease with which
serial ports may be added to the PC. Most serial printers will require a null modem cable such as our
PEC 2724-91G or 2724-92G.
Any AVP application will require at least one VOICE POWER board. Message Drop Service
requires a dedicated VOICE POWER channel. Announcement Service requires a dedicated VOICE
POWER channel. Automated Attendant, Voice Mail System, and Call Coverage may share the
same VOICE POWER channel, but traffic considerations must determine the number of channels
required to provide an acceptable level of service.
The Master Controller provides three slots for VOICE POWER boards. These slots may be used to
add VOICE POWER expansion boards.
Interactions
Both Administration and Call Accounting require a serial port on the PC.
The Automated Attendant feature of VMS may interact with the Call Coverage feature of VMS if Call
Coverage is invoked when Automated Attendant attempts to transfer an incoming call. If this
happens, two Voice Power boards begin talking to each other and the incoming caller is left
needlessly confused. Avoid this situation by administering the number of rings for your Automated
Attendant to return to a caller to be fewer than the number of rings it takes to activate Call
Coverage. Alternatively, if the station in question will always be available to answer a call,
administer the Automated Attendant to perform blind transfers. (To obtain a better understanding of
the VMS features and their interactions, read the VMS documentation and the Integrated Solution
user guide.)
Administration Requirements
System:
● Requires one port assignment on a ZTN78 Tip Ring CP per VOICE POWER channel.
● VOICE POWER channels which will be used for Automated Attendant service should be
administered as a single DGC group.
● Appropriate feature port type codes exist for the different AVP functions and have to be
administered (see the R3 Administration Manual for the correct data values).
November 1995
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