Instruction manual

Hold
Hold
Description
This feature allows users to temporarily disconnect from one call and either place or answer
another call. A single-line voice terminal user can place only one call on hold and must
remain off-hook to retain the held call. A multiline voice terminal user can place as many
calls on hold as it has lines and can hang up without losing held calls.
Single-line users can place a call on hold by flashing the switchhook (the user receives
Confirmation Tone).
The user can then dial another party or return to the held call by
flashing the switchhook twice. The first switchhook flash sets up a conference call, the
second flash drops the third party: if System 25 Dial Tone, Busy Tone, or Reorder Tone (but
not Ringback Tone) was obtained when the third party was dialed, a single switchhook flash
will drop the tone and return the user to the held party.
Multiline voice terminal users can press HOLD and subsequently replace the handset or call
another party without losing the held call. The status LED associated with the held call winks
on all terminals with an appearance of the call, except in the case of a conference call. In
this case, the wink indication is given only to the party who invoked hold. To return to the
held call the multiline user goes off-hook, then presses the call appearance button
associated with the held call.
Considerations
The Hold feature allows voice terminal users to handle several calls simultaneously. For
single-line sets, placing a call on hold is the first step in transferring or conferencing the call.
Interactions
The following features interact with Hold
Attendant Console:
The Attendant does not receive hold indications for lines (trunks)
appearing on the Console unless he/she placed the call on hold.
Bridging of System Access Buttons:
A principal or bridging station user who is active on a
bridged call can hold the call by pressing the HOLD button. If there is still a bridging or
principal station active on the call, the green status LEDs of all associated System Access
(SA) and Bridged Access (BA) buttons remain lighted steadily. If no other principal or
bridging station is active on the call, the green status LEDs of all associated SA and 6A
buttons wink.
Any of the principal or bridging stations can enter the held call, unless Exclusion has been
activated or the maximum number of parties are already connected to the conversation.
Exclusion: A call can be placed on hold after Exclusion is invoked. The status LED of the
line appearance button and the Exclusion button will wink.
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