Instruction manual

FEATURES AND SERVICES
A given station can receive forwarded calls from any number of other stations.
Note:
When incoming trunk calls are forwarded to outside locations, severe
attenuation of the voice signal may occur.
Interactions
The following features interact with Forwarding.
Account Code Entry, Forced: Stations with this feature administered for all calls cannot
forward calls to any outside numbers.
Stations with this feature administered for “dial 0 or
1” calls can forward calls to any outside number except for “dial 0 or 1” numbers.
Attendant Call Extending: Calls extended by an attendant to a forwarding station will be
given normal Forwarding treatment.
Bridging of System Access Buttons:
Since forwarding is a station-oriented feature, it can be
activated and deactivated for a forwarding principal station only at a System Access button
on that station. If forwarding is activated at a Bridged Access button on a bridging station, it
affects calls to that station only.
Callback Queuing: Calls that forward are queued for the busy “away” station, not the
“home” station.
Callback attempts to the originator do not forward.
Conference: If one of the called parties for a conference is a forwarding station, its
forwarded-to station will be the conference facility.
If a conference call is transferred to a forwarding station, it will be given normal Forwarding
treatment.
Coverage: When a station has both Coverage and Forwarding in effect, calls are routed first
to the forwarded-to station.
If not answered there within an administered number of rings,
calls ring at the forwarding and coverage stations and stop ringing at the forwarded-to
station.
When forwarding to an outside number, coverage may only occur in one case: the forwarding
had been activated using a trunk group’s facility access code (not ARS), the forwarding
cannot be completed because the trunk group is busy, and the forwarding station is not
busy. In this case, the call will ring at the forwarding station and its coverage stations.
Direct Station Selection (DSS): DSS or FLEX DSS cannot be used when forwarding calls
(that is, dialing #70 and pressing a DSS or FLEX DSS button for the forwarded-to station is
not a valid procedure).
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