Instruction manual

FEATURES AND SERVICES
Waiting is administered at the forwarded-to station.
Forwarding Calls to Locations Outside System 25
The user activates Forwarding to an outside station in one of the following ways:
● By dialing feature access code #70, the single-digit ARS access code, and the
forward-to number, then hanging up after hearing confirmation tone.
● By dialing feature access code #70, a pooled facility (trunk) access code, and the
forward-to number, then hanging up after hearing confirmation tone.
The forward-to numbers for outside calls must be dialed in one of the following ways:
● 7 digits, “1” plus 7 digits, 10 digits, or “1” plus 10 digits.
● A Speed Dialing code, such as #20.
● By adding # at the end of a code of more than 4 digits and less than 10 digits.
● By letting the system time-out after entering a code of more than 4 digits and less
than 10 digits.
If the forwarding activation attempt is unsuccessful, the user hears reorder tone.
Forwarding to an outside station is deactivated by signing in at the user’s own (the
forwarding) station inside System 25. The procedure consists of dialing “ ✶ ✶ ” and then the
user’s PDC twice. No procedure exists for signing out at an outside forwarded-to station.
No matter which ring option (“no ring,” “immediate ring,”
or “delayed ring”) is administered
for the forwarding station’s SA buttons, the station will receive an abbreviated alert (single-
ring reminder) when a call is forwarded outside.
Forwarding to an outside location is enabled or disabled on a per-station basis through
system administration.
In addition, forwarding calls to outside stations is limited by any
calling restrictions administered for the forwarding station.
An outward-restricted station, for
example, cannot forward calls out of the system.
Toll and facility access restrictions can
also prevent call forwarding.
A call forwarded to an outside station that is busy or does not answer is treated like any
network call; the caller receives busy tone or ringback. The call will not return to the
forwarding station.
In certain circumstances, incoming outside calls that are forwarded to
outside locations may encounter an unusual sequence of tones. For example, the caller may
hear ringing, a pause, then busy tone.
Remote Access Forwarding
Forwarding to an outside number from a System 25 station can be activated by a Remote
Access user calling into the system on a dedicated Remote Access trunk or on a shared
trunk while Night Service is in effect; the caller must use a barrier code. Remote Access
Forwarding to other inside stations is not allowed.
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