Instruction manual
Forwarding
Forwarding
Description
This feature allows users to direct their incoming calls to another (forwarded-to) voice
terminal where they will be located temporarily. Calls can be forwarded to inside stations or
to locations outside System 25. Figure 2-28 is a simplified block diagram of this feature.
CALLING
FORWARDING FORWARDED-TO
STATION STATION
STATION
Figure 2-28. Stages of Call Forwarding
Forwarding is similar to the Following feature.
Both features enable users to answer their
calls at another terminal. The basic differences between these features are as follows:
● Users activate Forwarding at their own stations; the forwarded-to station can be
inside or outside System 25.
● Users activate Following at the “away” station, which must be inside System 25.
The procedures for activating the two features are different also. Refer to the “Following”
description for complete coverage of that feature.
Forwarding Calls to Stations Inside System 25
The user activates Forwarding to an inside station by dialing feature access code #70 and
then the forwarded-to extension number. If the activation is successful, the user receives
confirmation tone; if the attempt fails, the user hears reorder tone.
The user who forwarded calls to an inside station can deactivate Forwarding in either of
these ways:
● By signing in at the user’s own (the forwarding) station after returning there; this
procedure consists of dialing “ ✶ ✶ ” and then the user’s PDC twice.
● By signing out at the forwarded-to station before returning to the forwarding station;
this procedure consists of dialing “ ✶ ✶ ” followed by the user’s own PDC and then
“0”.
Calls forwarded to an inside station cannot forward again from the forwarded-to station.
A call unanswered at a forwarded-to inside station returns to the forwarding station after the
administered number of rings; if the forwarding station has Coverage, the call redirects. A
call forwarded to a busy inside station rings the forwarding station immediately; the call
returns ringback to the caller unless the caller has automatic Callback Queuing or Call
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