Instruction manual

FEATURES AND SERVICES
instead be provided Reorder Tone.
Finally, if the FPDC is not signed in, and if the attendant
position is not administered to handle these calls, then the calling party will receive Reorder
Tone.
For non-DID calls if an invalid FPDC is dialed, then the calling party will receive Reorder
Tone. If a DID call does not match any assigned number in the dialing plan, it will be
directed to the attendant or to Reorder Tone, as administered.
Considerations
Following provides maximum flexibility to system users who are away from their voice
terminals. In addition, visitors can receive calls by signing in an assigned FPDC.
For more information, see the “Personal Dial Code (PDC)” feature description.
Interactions
The following features interact with Following.
Bridging of System Access Buttons:
Sign-in and sign-out procedures can be performed at
the destination station on either a System Access (SA) button or a Bridged Access (BA)
button. However, since Following calls always arrive on SA buttons, the destination station
must have at least one SA button.
Following calls arriving at a principal SA button are accessible at BA buttons on the bridging
station.
Callback Queuing: Calls that follow are queued on the busy “away” station, not the “home”
station.
Callback attempts to the originator do not follow.
Coverage: Calls to a signed-in FPDC receive the coverage of that terminal. Unanswered
calls to a PDC at an away terminal return to the home terminal and receive the home
terminal’s coverage treatment; they do not receive the away terminal’s coverage.
Forwarding: Either Following or Forwarding, but not both, can be active at a given time for a
particular PDC. Activation of one feature while the other is in effect overrides the other
feature.
Remote Access: Remote Access callers cannot use Following. However, Remote Access
callers can activate Forwarding; see the
“Forwarding” feature description for information on
this capability.
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