Instruction manual

Following
Calls Placed to A PDC:
Calls to a PDC that is not signed in at an “away” terminal are directed to the home terminal
and receive that terminal’s normal hunting or coverage treatment.
If a PDC is signed in at an away terminal, calls placed to the PDC fall into one of the
following categories:
● The general case—
calls placed from terminals other than the away terminal
● A special case— call placed from the away terminal.
(1) The General Case: The call will first be directed to the away voice terminal. Ringing will
occur at the away terminal if it is an on-hook single-line voice terminal or if it is a multiline
voice terminal with an idle System Access button.
A call unanswered at the away terminal will be directed back to the home terminal unless one
of the following busy conditions exists at the home terminal: (1) it is a multiline terminal with
all System Access buttons busy and with no idle coverage receiver or (2) it is a single-line
voice terminal that is off-hook, has no idle coverage receiver, and has no idle hunt-to station.
While either of these busy conditions exists at the home terminal, the call will not return to
the home terminal. Instead, it will continue to ring at the away terminal until answered or
timed out.
If either of the above two busy conditions ends at the home terminal while the call is waiting
at the away terminal, the call will be directed back to the home terminal. If the call is sent
back to the home terminal, it can be answered or it can receive the terminal’s hunting or
coverage treatment.
The coverage treatment given to calls that are returning from an away
terminal differs in two respects from the treatment provided to calls initially directed to the
home terminal.
First, the home terminal and its coverage station receive ringing
simultaneously, rather than having the coverage ringing delayed. Second, coverage terminals
will ring for calls returning to the home stations even if the coverage ring options of the home
terminal are “no ring.”
Both of these coverage modifications expedite the answering of calls
that are returning to the home station from an away station.
Once the call is directed back to the home terminal, it is removed from the away terminal.
This is true even if the away terminal was busy but subsequently became idle after the call
was sent back to the home terminal.
(2) A Special Case: A call to a PDC placed from the same station where it is signed in will be
directed to the PDC’s home terminal.
Calls Placed to a FPDC:
When a valid FPDC is dialed, the call will be directed to the terminal where the FPDC is
signed in and will be provided the coverage treatment administered for that terminal. If the
FPDC is not signed in anywhere and if the attendant position is administered to handle these
calls, then the call will be directed to the attendant position. However, if the FPDC call was
placed from the attendant position, then it will not be redirected to the attendant but will
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