Instruction manual

FEATURES AND SERVICES
Direct Group Calling Delay Announcement
Description
This feature provides a recorded announcement to an outside (trunk) caller who has been
placed in queue for a DGC Group.
When all members in the group are busy (off-hook), the call will be queued for DGC service
and the calling party will receive ringback tone.
Note that no incoming call indication (ringing)
is provided to the DGC group members at this point.
After a specified amount of time (up to
255 seconds) (administrable) a recorded announcement will be played to the calling party
without disturbing his or her position in queue.
The caller is subsequently placed on hold
and will receive music if available.
Once a call begins to ring at a DGC station,
the call is no longer eligible for delay
announcement service.
The call will then ring until answered, covered, picked up, or
abandoned.
Considerations
An individual (unique) announcement can be provided for each group, for several groups, or
for all DGCs in the system.
Each DGC group can have one announcement (32 maximum).
DGC Delay Announcements provide the calling party with a message that acknowledges their
call and assures them that their call will be handled in an orderly way.
An extension number is administered for each DGC delay announcement device, permitting
users to change
only.
Interactions
the announcement. The extension number is restricted to authorized users
The following feature interacts with Direct Group Calling Delay Announcement.
Tie Trunks: Calls to busy DGC groups via tie trunks will be queued and will receive the delay
announcement, if available.
Administration Requirements
Each DGC announcement device requires a port assignment on a ZTN78 Tip Ring Line or
TN742 Analog Line CP.
Individual DGC groups are assigned to a particular announcement.
Up to 32 groups may be assigned to announcements.
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