Instruction manual

Direct Group Calling (DGC)
Personal Lines:
An outside line directed to a DGC group can be assigned button
appearances in addition to the DGC group assignment. When an incoming call is ringing at a
DGC group, the status LED on the voice terminal button appearance lights steadily, indicating
that the line is busy.
If the call goes unanswered for a pre-determined amount of time (up to
255 seconds) (and no delay announcement is provided), ringing will be transferred to all
button appearances of the line and the status LED will flash.
Pickup: A DGC group member can also be a member of a Pickup group.
Remote Access: Remote Access callers cannot log into or out of a DGC group.
Station Message Detail Recording (SMDR): For an incoming call to a DGC group that was
connected to an announcement but was never answered, “0” will be reported in the “STN”
field of the call record.
If the call was answered by a station after receiving the
announcement, that station will be listed in the “STN” field.
Tie Trunks: Calls to a busy DGC group via tie trunks will be queued and will receive a delay
announcement, if available.
Transfer:
Internal stations can transfer outside (trunk) calls to a busy DGC group. The
transferred call will be treated as any other trunk call to a busy DGC group. The transferring
party will hear Busy tone, but the transfer will complete. The call will queue and the calling
party will receive delay announcement, if available.
Administration Requirements
Trunk Ports:
● Assign trunks to DGC Group.
● Assign trunks to ring in SLAC queue.
System:
● Assign amount of time (up to 255 seconds) before DGC calls are transferred to
announcement or begin ringing at button appearances or SLAC queue.
Direct Group Calling:
● Assign DGC access code, add/delete DGC members, enable/disable queuing for data
DGC groups.
● Assign delay announcement (1-32).
2-149