Instruction manual

OVERVIEW
● Automatic Route Selection provides manager defined routing of calls over the
telecommunications network based on preferred routes (normally the least expensive
route available at the time the call is placed) with capacity for multiple common
carriers and routing through tandem switch points.
The user dials a standard Direct
Distance Dialing (DDD) number and the system selects the call route.
● Station Message Detail Recording (SMDR) generates detailed call information on all
incoming and outgoing calls and sends this information to an output device (PC or
printer).
● Call Accounting Systems provide multiple types of customer reports on
communication costs and usage.
● Account Code Entry allows a user to associate calls with an account code for
charge-back purposes.
This feature can be administrated (on a per-station basis) to
force the entry of the required codes before outgoing calls can be made.
Ease of access to multiple types of network facilities (provided for minimum cost) is managed
by the following features.
● Automatic Route Selection (ARS) allows the customer to dial a standard DDD
number. ARS selects the preferred route and does any number conversions required
for the facilities selected.
● System 25’s Virtual Facility feature provides convenient and inexpensive access to
Other Common Carriers (OCCs). This feature provides access to OCC facilities over
a user specified physical facility; dedicated OCC trunks are not needed. Local OCC
access numbers and account codes are automatically added by System 25. System
25’s Virtual Facility feature is fully integrated with its ARS, Toll Restriction, and
SMDR/CAS features.
● Callback Queuing provides a simple way to complete calls to busy trunk pools
without having to manually repeat the calling procedures. Such calls are put into a
queue; when the busy facility is available, the originator is alerted and the call is
completed.
● Last Number Dialed automatically saves the last number dialed and allows the user
to retry the number without redialing (multiline voice terminals only).
● Callback Queuing puts a call made to a busy facility into a queue, notifies the calling
user when the facility becomes available to receive the call, and completes the call.
● Repertory Dialing allows multiline voice terminal users to store a telephone number
or account and associate that number with a button on their voice terminal. Pressing
a Repertory Dialing button is equivalent to dialing the stored number (one-touch
dialing).
● System Speed Dialing allows all users to dial 90 selected numbers using 3-digit
codes. Users can also program up to 20 Personal Speed Dialing Numbers, which
are accessible only from their terminals.
System Speed Dialing can be used by the
system administrator to hide business account codes from users.
1-8