Instruction manual

OVERVIEW
● Station Hunting provides automatic redirection of incoming calls to an idle member of
a hunt group when the called party is busy.
● Pickup allows a user to answer a call ringing at another terminal. Directed Pickup
allows a user to answer a call ringing at any terminal by dialing the pickup code and
the Personal Dial Code (PDC) of the ringing station. Group Pickup permits calls to
any other terminal in the pickup group to be answered by dialing the group call
pickup code. With Pickup, users do not have to leave their phone to answer other’s
calls.
This feature is especially useful for local coverage in group offices not
supported by secretarial service and equipped with economical single-line phones.
When alternate resources are not available to handle an incoming call, System 25 provides
for attendant handling of the call utilizing camp-on, redirection, and/or message service.
● Camp-On allows the attendant to extend an outside call to a busy station. A burst of
tone is heard at the called station to notify the user of the camped-on call. The caller
is placed on hold and hears music-on-hold, if available. When the user hangs up, the
camped-on call begins ringing immediately. The Return Coverage on Busy feature
returns unanswered camped-on calls to the attendant for service after a specified
interval.
● Return Coverage on Don’t Answer returns unanswered attendant-extended calls for
additional service (redirection/messaging).
● Messaging Service supports activation of a light-emitting diode (LED) at the called
station to indicate that the attendant, message desk, or another station has a
message for the user.
Special arrangements are needed to handle incoming calls during periods when the normal
staff is not available, for example, at night and on weekends. System 25’s Night Service
feature allows on-duty personnel to answer incoming attendant-seeking calls when the
attendant is not on duty. Directed Night Service redirects incoming attendant-seeking calls to
designated voice terminals, such as a guard desk or coverage position. Trunk-Answer-
From-Any-Station (TAAS) Night Service allows users to answer incoming calls from any
station by dialing the Night Service access code.
Night personnel can be alerted by a night
bell.
Outgoing Business Communications
One of the key functions of a customer premises communications system is to provide easy
access to the most cost effective network facilities for outgoing calls. The system needs to
be capable of steering calls based on cost, and must also keep records of incoming and
outgoing calls and associated costs.
Building on its ground start trunk capability, System 25
features control costs and record usage as follows.
● Call Restrictions allow the manager to restrict users from making certain types of
calls. Restriction is administered through outward restriction, toll call restriction, and
facility access restriction.
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