Instruction manual

`OVERVIEW
● The Call Management System provides Automatic Call Distribution (ACD) service and
associated call traffic and agent performance reports.
● Direct Group Calling (DGC) allows incoming calls to be directed to a specific group of
stations. Calls to a DGC group hunt for an idle station in a circular manner, starting
at the station following the last one called.
If all group members are busy, calls are
queued and can be sent to a delay announcement. A DGC group can terminate calls
to sales, services, computer, announcement, etc., over either ordinary CO trunks or
DID trunks.
● Personal Lines provide dedicated outside lines for multiline voice terminal users and
are accessed via a dedicated button for both incoming and outgoing service. Up to
16 terminals may share a Personal Line with up to 4 parties simultaneously off-hook.
A personal line provides direct access to brokers, emergency service, etc., over a
dedicated loop start or ground start trunk.
● Call Waiting lets users know that they have another incoming call and helps avoid
missing important calls.
● Remote Access allows employees to use the services and facilities of System 25
from home or when they are on the road. Barrier codes prevent unauthorized
access.
Frequently, the called party is not available to handle an incoming call. System 25 provides a
number of methods for redirecting incoming calls to alternate resources.
● Coverage allows calls that are not answered within a specified number of rings to be
redirected to an individual covering station and/or a group of covering stations. This
is especially useful for Boss-Secretary arrangements, staff backup, and message
service. This feature is versatile enough to permit suitable alternate answering
arrangements for virtually every level of employee. Special features, such as the
Send All Calls feature which routes a user’s calls directly to covering station(s),
accommodate the day-to-day variations that occur in an employee’s work schedule.
● Following and Forwarding allow users who are away from their normal locations to
receive their calls at other phones inside the system or (Forwarding only) outside the
system.
This feature supports roving personnel and shared office space for
company staff.
● The Integrated Solution can provide call coverage service, along with integrated voice
mail and Leave Word Calling.
● The Bridging feature permits calls on a user’s System Access buttons to be
answered at another station on Bridged Access buttons.
● The cordless telephone set allow users who are away from their normal locations to
receive their calls at other locations within 1000 feet (maximum based on
environmental conditions) of the base unit. This telephone supports personnel who
are frequently away from their desks.
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