Instruction manual

Coverage, Individual
Interactions
The following features interact with Individual Coverage.
Attendant Console, Direct Trunk: When a coverage call rings at a busy Attendant Console,
the attendant receives a single burst of ringing. If the call is still unanswered when the
attendant hangs up the other call, the Attendant Console will resume ringing.
Bridging of System Access Buttons:
An incoming call is given individual coverage according
to the coverage specified for the principal. Calls appearing on Bridged Access buttons are
not extended to the coverage specified for those bridging stations.
Callback Queuing: Callback calls to the originator do not send ring signals to its coverage
station. If a call is queued for a station, then the coverage station becomes available, the call
remains queued for the originally-dialed station.
Coverage, Group:
Unanswered calls to a station, provided both Individual and Group
Coverage, will first ring at the Individual Coverage station and then, after a second delay
cycle and still unanswered, will ring at the Group Coverage station.
Direct Station Selection (DSS): Calls placed via a DSS button to a user with Individual
Coverage will receive coverage.
When a DSS button is used to activate the busy-to-idle
reminder for the user, the reminder is returned only when the user becomes idle, not when
an associated coverage user becomes idle.
Exclusion: If a covering station answers a coverage call and then invokes Exclusion, all
other reside stations, including the covered one, are excluded from the call.
Forwarding: When a station has both Coverage and Forwarding in effect, calls are routed
first to the forwarded-to station.
If not answered there within an administered number of
rings, calls ring at the forwarding and coverage stations and stop ringing at the forwarded-to
station.
When forwarding to an outside number, coverage may only occur in one case: the forwarding
had been activated using a trunk group’s facility access code (not ARS), the forwarding
cannot be completed because the trunk group is busy, and the forwarding station is not
busy. In this case, the call will ring at the forwarding station and its coverage stations.
Hold: May be used by the covering user to place a coverage call on hold. The COVER-IND
button’s status LED winks at the covering station.
At the covered station, if the call is on a
Personal Line button, the button’s status LED winks; if the call is on a SA button, the status
LED lights steadily. The held call will automatically leave the coverage terminal if picked up
by the covered user. The covering station will be unable to reenter the call.
Leave Word Calling (LWC): A multiline voice terminal user can activate LWC for the called
party even if the call has gone to coverage.
Transfer: When a covering station transfers a covered call to another station, the call will no
longer appear at the covering station’s Cover button or at the covered multiline station.
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