Instruction manual

FEATURES AND SERVICES
Coverage, Individual
Description
This feature is similar to Group Coverage, covered in the preceding feature description. The
primary difference is that Individual Coverage is a one-on-one type coverage between pairs
of stations.
An Individual Coverage (COVER-IND) button can be assigned on multiline voice terminals to
cover calls to a specific (single) voice terminal.
The covering station can answer covered
calls by selecting COVER-IND. Each COVER-IND button can be programmed to ring or not
ring. If ringing is selected, the covering station will begin ringing after a specified number of
rings at the covered station.
When the specified number of rings has occurred, covered
multiline voice terminals will stop ringing. Covered single-line voice terminals continue to ring
until the call is answered at a covering terminal. When the call is answered at the covering
station, the call remains accessible at the call appearance button of multiline voice terminals,
but is no longer accessible at single-line voice terminals.
Each COVER-IND button at a covering station represents one covered voice terminal. If
more than one voice terminal is to be covered, multiple buttons are required, one for each
station covered. A covering voice terminal may be assigned multiple COVER-IND buttons for
a particular station to cover multiple simultaneous calls to that station. The first button will
track the first call, the second button, the second call, etc.
Up to eight COVER-IND buttons can be assigned for each covered station.
There is no limitation on the number of stations that can receive Individual Coverage.
A voice terminal can receive both Individual Coverage and Group Coverage.
Refer to Messaging Services for a description of Coverage Message Waiting service, which
allows the covering station to control the status of the covered user’s Message LED.
Calls from a covering station to a covered station will not be covered unless the covered
station has additional coverage.
This is an important consideration when the attendant
provides coverage.
Considerations
Coverage provides a way to redirect calls to alternate answering positions. The feature is
versatile enough to permit suitable alternate answering arrangements for virtually every level
of employee. Special functions, such as the Send All Calls feature, accommodate the day-
to-day variations that occur in an employee’s work schedule.
The Individual Coverage feature is not administrable on the Switched Loop Attendant
Console.
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