Instruction manual

FEATURES AND SERVICES
Callback Queuing: Callback calls to the originator do not send ring signals to its coverage
stations. If a call is queued for a station,
then one of the coverage stations becomes
available, the call remains queued for the originally-dialed station.
Direct Station Selection (DSS): A DSS button can be assigned to a DGC Coverage Group.
The button lights whenever all DGC members are busy.
Flex DSS: A Flex DSS button can be assigned to a DGC Coverage Group.
Forwarding:
When a station has both DGC Coverage and Forwarding in effect, calls are
routed first to the forwarded-to station. If not answered there within an administered number
of rings, calls ring at the forwarding station and DGC coverage group and stop ringing at the
forwarded-to station. Once the call is directed to a DGC group member, the call appearance
is removed from the forwarding station.
When forwarding to an outside number, coverage may only occur in one case: the forwarding
had been activated using a trunk group’s facility access code (not ARS), the forwarding
cannot be completed because the trunk group is busy, and the forwarding station is not
busy. In this case, the call will ring at the forwarding station and its DGC coverage group.
Once the call is directed to a DGC group member, the call appearance is removed from the
forwarding station.
Leave Word Calling (LWC): A multiline voice terminal user can activate LWC for the called
party even if the call has gone to coverage.
Night Service: Directed Night Service calls do not receive coverage.
Personal Line Access: All outside lines directed to a DGC group can be assigned to button
appearances in addition to the DGC assignment.
If the outside lines appear at stations that
also have DGC coverage by the same group, then the operation is as follows:
When an incoming call is ringing in the DGC group, the status LEDs on the appearance
buttons light steadily, indicating that the line is busy.
If the call goes unanswered after a
system-specified number of rings, then a delay announcement is provided. The caller is
subsequently put on hold and receives music if available. If the system is not equipped
with a delay announcement, the call begins to ring at all line appearances after the
system-specified number of rings.
If the outside lines are not directed to a DGC group, but are provided DGC Group
Coverage, the feature operation is the same as for incoming calls on SA keys except
that the call appearance remains accessible at the covered station after being directed to
a DGC Coverage Group member.
Pickup: A DGC Coverage Group member can also be in a Pickup group.
Station Hunting: Calls directed to a DGC Coverage Group will not hunt.
Trunk Groups: Trunks can be directly assigned to DGC groups that also act as coverage
group receivers.
Among tie trunks, only automatic incoming tie trunks can be translated as
directed to a DGC Group.
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