Instruction manual

Coverage, Group
When forwarding to an outside number, coverage may only occur in one case: the forwarding
had been activated using a trunk group’s facility access code (not ARS), the forwarding
cannot be completed because the trunk group is busy, and the forwarding station is not
busy. In this case, the call will ring at the forwarding station and its coverage stations.
Hands-Free-Answer On Intercom: An incoming (inside) call will not receive coverage if auto-
answer is activated, since the set will answer the call (whether the user is present or not).
Leave Word Calling (LWC): A multiline voice terminal user can activate LWC for the called
party even if the call has gone to coverage.
Night Service:
Directed Night Service calls do not receive coverage.
Personal Dial Codes: Calls directed to a station because another non-floating PDC is signed
in there do not receive the coverage treatment of the signed-in station, Such calls return to
their home station and receive that station’s coverage (immediately upon return). Calls to
signed-in floating PDCs, on the other hand, receive the same coverage treatment as any
other calls to the signed-into station.
They, of course, have no home station to return to.
Personal Lines:
Personal line calls receive the coverage of the principal (owner) station for
that line. Other line appearances (even if administered to ring) will not receive coverage.
Pickup: Pickup is independent of coverage. When a call is answered via Pickup, all Cover
buttons associated with the called party go idle.
Tie Trunks:
Tie Trunk calls directed at a user with coverage receive normal coverage
treatment.
Transfer: When a covering station transfers a covered call to another station, the call will no
longer appear at the covering station’s Cover button or at the covered multiline station.
Interactions (DGC Group Coverage)
The following features interact with DGC Group Coverage.
Attendant Console, Switched Loop: If a SLAC is a member of a DGC Coverage Receiver
Group, any DGC Group Coverage call sent to this attendant will enter the common queue
and be treated as a coverage call, not as an Attendant—DGC call. Thus, the call will be
handled by whichever attendant is administered to receive coverage calls.
Attendant Direct Extension Selector Console: The Selector Console can be used to transfer
and place calls to a DGC Coverage Group provided the DGC group access code appears on
the console. The status LED of the DXS button lights steadily whenever all stations in the
DGC Coverage Group are busy.
Automatic Intercom: Auto Intercom calls do not receive coverage.
Bridging of System Access Buttons: An incoming call is given group coverage according to
the coverage specified for the principal. Calls appearing on Bridged Access buttons are not
extended to the coverage specified for those bridging stations.
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