Instruction manual

FEATURES AND SERVICES
Considerations
Coverage provides a way to redirect calls to alternate answering positions. The feature is
versatile enough to permit suitable alternate answering arrangements for virtually every level
of employee. Special functions, such as the Send All Calls feature, accommodate the day-
to-day variations that occur in an employee’s work schedule.
Interactions (Standard Group Coverage)
The following features interact with Standard Group Coverage.
Attendant Console, Direct Trunk: If the Direct Trunk attendant is a receiver for a Coverage
Group and extends
a call (using the Start button or Selector Console) that is
unanswered/busy to a member of the group, the call will return on the Return-On-Don’t-
Answer (RTN-DA) or Return-On-Busy (RTN-BUSY) button, not on the attendant’s COVER-
GRP button.
Automatic Intercom: Auto-Intercom calls do not receive coverage.
Bridging of System Access Buttons:
An incoming call is given group coverage according to
the coverage specified for the principal.
Calls appearing on Bridged Access buttons are not
extended to the coverage specified for those bridging stations.
Callback Queuing: Callback calls to the originator do not send ring signals to its coverage
stations. If a call is queued for a station, then one of the coverage stations becomes
available, the call remains queued for the originally-dialed station.
Coverage, Individual:
Unanswered calls to a station, provided both Individual and Group
Coverage, will first ring at the Individual Coverage station and then, after a second delay
cycle and still unanswered, will ring at the Group Coverage station.
Coverage/Station Hunting: A call to a busy single-line voice terminal that is both a member
of a Station Hunting group and a coverage sender will first hunt for an idle station to service
the call. If none is available, the call will be sent to coverage.
Direct Group Calling (DGC): A call to a DGC group member will receive coverage if the
member is also a Coverage sender. Calls to a busy DGC group do not receive coverage.
Instead, after a predefined number of rings,
the call will be transferred to delay
announcement (if provided), or ringing will be transferred to all button appearances of the
line.
Exclusion: If a coverage receiver invokes Exclusion after answering a coverage call, all other
terminals (including the attendant and the covered station) are excluded from the call. The
covered user cannot enter the call until EXCLUSION is pressed a second time by the
covering user.
Forwarding: When a station has both Coverage and Forwarding in effect, calls are routed
first to the forwarded-to station. If not answered there within an administered number of
rings, calls ring at the forwarding and coverage stations and stop ringing at the forwarded-to
station.
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