Instruction manual

Coverage, Group
terminal. If there is no idle Cover button on any covering terminal, either individual or group,
the call will not receive coverage and the calling party will receive Busy Tone.
Calls sent to coverage will continue to ring at single-line sender terminals but will cease
ringing at multiline sender terminals.
In the latter case, the calls will remain on the incoming
call appearance button, and that button’s status LED continues to reflect the status of the
call. In particular, covered calls to multiline sets remain available and can be entered by the
called (sender) station.
If a covered station activates the Send All Calls feature, calls will be directed to coverage
immediately, with or without a single-ring reminder, as administered.
A station can provide (or receive) Individual Coverage (see Coverage, Individual) and also be
a member of a Coverage Group (sender or receiver).
Unanswered calls to a station,
provided both Individual and Group Coverage, will first ring at the Individual Coverage station
and then, after a second delay cycle and still unanswered, will ring at the Group Coverage
station.
Calls from a covering station to a covered station will not be covered unless the covered
station has additional coverage.
This is an important consideration when the attendant
provides coverage.
DGC Group Coverage
Calls proceeding to the DGC Coverage Receiver Group hunt in a circular fashion for the first
idle station, starting from the last station to receive a call. If all DGC members are busy,
both internal and external calls continue to ring and/or flash at the covered station and any
individual coverage receiver’s station(s) until a DGC station becomes idle. If a DGC group is
used for both DGC calls and group coverage, trunk calls into a DGC group have priority over
coverage calls. Calls sent by coverage to a DGC Coverage Group member station do not
receive additional coverage.
DGC groups cannot be coverage senders to another DGC Coverage Group. However, calls
made directly to a DGC member can be covered by another DGC Coverage Group.
Once a call has been redirected to a DGC Coverage Group member, the call is transferred to
the covering station.
The call continues ringing until answered or dropped. The call is not
accessible at the covered station nor any individual coverage receiver once it is redirected to
an idle DGC station.
If all DGC members are busy, the call remains accessible at the
covered station until a member is available.
DGC Coverage Groups count against the system specified maximum number of DGC groups,
but not against the number of Coverage Groups.
The limit of eight receiving stations per
Coverage Group does not apply when administering a DGC group as a Coverage Group. A
maximum of twenty stations per DGC Coverage Receiver Group is allowed.
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