Instruction manual

FEATURES AND SERVICES
Coverage, Group
Description
This feature allows calls to covered stations to be redirected to a group of covering stations.
A total of 32 standard Coverage Groups may be assigned; an additional 32 “DGC” Coverage
Groups may be assigned.
Each standard group may be covered by up to eight coverage
receivers (buttons). There is no limit on the number of covered users (senders) that each
Coverage Group can include, but a covered user can be assigned to only one Coverage
Group. Each coverage receiver must have a multiline set equipped with a Cover (COVER-
GRP) button, except as noted below.
A covering set may be assigned more than one
COVER-GRP button for the same or different groups.
In systems equipped with a Switched Loop Attendant Consoles (SLAC), the console queue
can serve as a standard coverage group receiver.
The consoles cannot have COVER-GRP
buttons, so the queue directs coverage calls to LOOP buttons.
Direct Group Calling (DGC) Groups may be designated as Coverage Group receivers. This
provides the capability for System 25 to support “non-integrated” voice mail systems as well
as allow the formation of coverage pools.
Senders may be either single-line or multiline voice terminals. Receivers may be single-line
voice terminals only if part of a DGC Coverage Group. Multiline voice terminals may always
be used as receivers
Standard Group Coverage
When a call arrives at a voice terminal that has group coverage, the COVER-GRP or LOOP
button status LED at the covering voice terminals will flash.
Covering voice terminals will
begin to ring after a specified number of rings at idle covered voice terminals. If there is no
idle system access button at the covered station (sender), the call receives coverage
treatment, and the call immediately rings at the covering terminal. If no idle cover button is
available at the covering terminal(s), the calling party receives a busy signal.
Ringing may be turned off at standard receiver stations for each covering button, as desired
(not recommended).
If this option is selected, a flashing status LED will be the only
indication received at the covering station.
In addition, Coverage ringing may be turned off
on internal calls (if desired) on a system-wide basis.
A member of a standard receiver group can use the Line Selection (Preselection) feature to
answer covered calls even before any audible alerting has begun at the covering user’s
terminal. This is useful if the user knows that the covered party is unavailable.
A covered voice terminal may elect to have calls covered while it is busy on another call.
Calls directed to an idle button on a busy covered multiline voice terminal will start ringing at
the covering terminal after a single burst of ringing at the busy covered voice terminal. If
there is no idle Cover button on the covering voice terminal, the system will periodically
check for an idle Cover button and ring at the first available coverage receiver.
Calls
directed to a busy single-line voice terminal will start ringing immediately at the covering
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