Instruction manual

OVERVIEW
Business Communications Needs
The remainder of this section describes how System 25’s features may be used to satisfy a
customer’s communications needs. This material may be thought of as the reverse of the
“Features and Services” in Section 2.
The business communications capabilities of the majority of small businesses with more than
30 phones are provided by a PBX. System 25 is a PBX designed to meet the business
communications needs of customers in the 30 to 150 station range.
The communications needs of most business customers falls into five basic categories.
Customer experience has shown that a PBX needs to provide—
● Prompt handling of incoming calls to maximize revenue opportunities and client
satisfaction,
● Ease of access to and cost control of outgoing calls over public network and private
facilities,
● Easy movement of calls between on-premises phones and between on-premises and
off-premises phones,
● Sharing of data between PCs and/or host computers and data terminals, and
● Growth and rearrangement of facilities.
The following pages outline System 25’s outstanding ability to provide these services.
Incoming Business Communications
Successful call termination is the key to capturing all incoming communications associated
with revenue issues, client inquiries, decision data, etc. Call termination involves identifying
the called party and routing the call to a primary or secondary answering position. System
25 provides powerful tools for both call screening and call termination.
● Attendant Consoles allow one or two attendants to answer, screen, and steer
incoming calls using either Direct Trunk or Switched Loop operation. With attendant
operation, incoming calls can be screened and extended to the appropriate party for
resolution or forwarded to alternate locations, and messages can be taken for absent
clients. Calls may arrive over any of the network facilities described in later sections
of these notes.
● System 25’s Integrated Solution can provide Automated Attendant service, either
reducing the volume of calls your attendant needs to handle or providing off-hour
attendant service.
● Direct Inward Dialing allows incoming callers to reach specific individuals or facilities
without attendant assistance.
This allows specific numbers to be advertised for
direct customer access to brokers, emergency services, etc., over a shared pool of
DID trunks.
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