Instruction manual

FEATURES AND SERVICES
Interactions
The following features interact with Call Waiting.
Attendant Camp-On: Trunk calls camped onto
over other waiting calls.
a station by an attendant are given priority
Attendant Positions: Calls cannot wait at Direct Trunk Attendant Consoles and Switched
Loop Attendant Consoles.
Callback Queuing: If a station with automatic queuing calls a busy station with Call Waiting,
the calling station hears queuing
does not hear Call Waiting tone.
returned to the caller. A station
manually queue the call.
If the queued-for station dials the
waiting call will
Conference: A
call is already
completed.
be dequeued.
tone, not special ringback; furthermore, the called party
Call Waiting tone is heard only when special ringback is
without automatic queuing gets special ringback but can
Call Waiting pickup code ✶ 9, the first off-hook queued or
call receiving special ringback can be part of a conference, unless
part of the conference. A waiting call counts as two conferees
a queued
until it is
Data Stations: Data ports cannot be assigned Call Waiting.
Direct Inward Dialing (DID) Trunks: Incoming DID trunk calls do not wait at busy stations;
they receive busy tone.
Display: If a display station has Automatic Incoming Call Identification active, call waiting
tone is accompanied by an incoming call message flashed on the screen. The user cannot
inspect the message again, because all buttons are busy with other calls. When the user
answers a waiting call, the display updates to standard incoming call format.
Send All Calls: A busy station with Send All Calls activated will receive call waiting tones; the
caller will hear special ringback. If the busy station then goes on-hook, single-ring reminder
will not be given for that waiting call.
Station Hunting: If all members of a hunt group are busy and the originally-dialed station has
Call Waiting, the caller hears special ringback until the station becomes available to answer
the call.
Administration Requirements
Call Waiting is assigned on a per-station basis (yes or no; default = no).
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