Instruction manual

Call Management System (CMS)
Considerations
CMS is useful for businesses where particular groups or departments receive special types
of calls in high volumes.
Members of such groups can be assigned to splits. Call
completion time is minimized; with calls going directly to a split, attendant assistance is not
required.
CMS has the following maximum capacities:
● 28 lines
● 4 line groups
● 28 lines in one group
● 28 agent positions
● 28 agents in one split.
The CMS supervisor can reassign agents to splits and splits to line groups without
interrupting service.
Interactions
Refer to the documentation supplied with the CMS for this information.
Administration Requirements
Refer to the documentation supplied with the CMS for this information.
Hardware Requirements
Refer to the documentation supplied with the CMS for this information.
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