Instruction manual

FEATURES AND SERVICES
Exclusion: pressing the EXCLUSlON button does not drop a queued call. The EXCLUSION
button’s status LED tracks the status LED of the associated button. For example, on a
callback attempt, the EXCLUSION LED will also change from winking to flashing. If the
EXCLUSION button is tracking a conference on hold, it will stay winking with the rest of the
conference. When the callback attempt is answered. the EXCLUSION LED lights steadily to
track all the conference buttons.
Following/Forwarding: Calls that forward or follow are queued on the busy “away” station.
not the “home” station.
Callback attempts to the originator do not follow or forward.
Hands-Free Answer on Intercom (HFAI): Callback calls to the originator do not receive HFAI
treatment.
Hunting: If all stations of a hunt group are busy, the call queues only for the dialed station in
the group.
Leave Word Calling: A user who is queued for access to a busy station can invoke Leave
Word Calling (LWC). The callback request is canceled when LWC is activated.
Park: Queued calls cannot be parked unless they are part of a conference. Reorder tone is
returned whenever an illegal park is attempted, but the queued call is not disconnected. If
parked conference members drop out, Ieaving only a queued call, it will be disconnected to
prevent the illegal condition of a single queued call being parked.
Pickup: A callback call cannot be picked up.
Recall/Centrex: The RECALL button can still be used to send switchhook flash to Centrex
trunks. If a conference exists with a queuable tone and a Centrex trunk, the first push of
RECALL queues a call. A second push of RECALL is needed to send switchhook flash.
Selector Console: Callbacks to the attendant do not flash on the Selector Console.
Send All Calls: Callback attempts to the originator are not affected by Send All Calls.
Transfer: Queued calls can be transferred. Single-line sets can transfer queued calls only
before going on-hook.
The transferring station must wait for the transferred-to facility to
answer before completing the transfer; the transferred-to facility then receives queuing tone.
Queued calls cannot be transferred to a tone (ringing, busy, etc.).
Administration Requirements
System:
● Assign the maximum queue size for inside calls (0 to 64; default = 64).
● Assign the maximum queue size for outside calls (0 to 64; default = 64).
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