Instruction manual

Callback Queuing
Bridging of System Access Buttons:
Calls originated on Bridged Access (BA) buttons can
be queued. On callback attempts, only the originator will be rung; all other appearances will
only flash. Any appearance in the bridging arrangement can be used to drop a queued call,
if no other station is off-hook.
If both principal and bridging users are off-hook on a call to a busy facility, only the first one
off-hook can queue the call.
Call Accountability: Any call accountability information entered before activation of queuing
is saved for SMDR.
Call Waiting: If a station with automatic queuing calls a busy station with Call Waiting, the
calling station hears queuing tone, not special ringback; also, the called party does not hear
Call Waiting tone.
Call Waiting tone is heard only when special ringback is returned to the
caller. A station without automatic queuing gets special ringback but can manually queue the
call.
If the queued-for station dials the Call Waiting pickup code ✶ 9, the first off-hook queued or
waiting call will be dequeued.
Conference: A queued call can be part of a conference, unless a Call Waiting call is already
part of the conference.
A queued call counts as two conferees until it is completed.
Coverage: Callback calls to the originator do not send ring signals to its coverage stations.
If a call is queued for a station, then one of the coverage stations becomes available, the call
remains queued for the originally-dialed station.
Data/Pooled Modem: Calls to busy data ports can be queued. Data ports cannot queue
calls or receive call waiting treatment. A call requiring a pooled modem cannot queue.
Direct Group Calling (DGC): Inside calls to busy DGC groups can be queued. Queuing is
not allowed if all members of the DGC group are logged out. A multiline DGC member with a
queued call and a single-line member with an off-hook queued call are considered busy.
Display: Before Callback Queuing is invoked, the display shows the standard format for
origination of an inside or outside call.
When Callback Queuing goes into effect for the call,
the display updates to CALL QUEUED. If the user cancels queuing, the display is QUEUE
CANCELED. If the queuing attempt is denied, QUEUE DENIED appears.
When a station receives callback, indicating that the called facility is now available, the
display shows the same information seen before queuing, except that queue descriptor Q
appears in position 1, displacing the number and name fields to the right. Once the user
answers the callback, the display updates to standard origination format; Q is removed.
If a user with Automatic Incoming Call ID is off-hook when a callback attempt is made, the
display will not flash the callback call’s information. However, this information is accessible
via the Inspection feature.
Drop Button: If the user is off-hook on the queued call button, pressing the DROP button
and then the queued call button cancels the call.
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