Instruction manual

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Call Accountability

Description

This feature allows calls made by system users from other users’ stations to be charged to

the callers’ own “home” Personal Dial Code (PDC).

To charge a call to the home PDC, the user dials ## followed by the PDC immediately upon

receiving first dial tone to place a call. When second dial tone is returned, the user dials the

desired number in the normal way.

After completion of the call, the SMDR record will reflect the “accountable” PDC (that is, the

caller) in the “PDC” field, and the PDC of the voice terminal

Considerations

Call Accountability, if used consistently, helps to ensure

accurately to the personnel who incur the costs. Users do

used in the “STN” field.

that calling costs are attributed

not use this feature when calling

from their own stations or when making inside calls from any station.

Interactions

All of the following conditions apply only when a user is calling from another user’s station.

Account Code Entry, Forced: The account code entry can be made before or after the Call

Accountability entry. Dial tone is returned to the user after either entry.

Account Code Entry, Optional:

This feature can be used on the same call with Call

Accountability.

Call Accounting System:

The caller’s PDC that is entered by the Call Accountability

procedure is integrated into the reports generated by Call Accounting systems.

Callback Queuing: Any call accountability information entered before activation of queuing is

saved for SMDR.

Display: The characters and digits dialed to charge a

called number.

Pooled Facility—Direct Access: When a call is made

must be dialed before pressing the button.

Remote Access: Remote Access callers cannot use Call

call are displayed,

using a FACILITY

Accountability.

followed by the

button, ##PDC

Repertory Dialing:

When a call is made using a REP DIAL button, ##PDC must be dialed

before pressing the button.

Speed Dialing:

When a call is made using Speed Dialing, ##PDC must be dialed before

dialing the Speed Dialing code.

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