User`s guide

Printing Reports
Setting the Baud Rate
Contents of a Traffic
Analysis Report
You can connect a TI 700 or equivalent 1200-baud serial printer to the serial i/o
port of the SPIRIT Attendant to produce reports to analyze call traffic patterns or
to see how routes, announcement times, or business schedules are programmed.
NOTE: A special adapter (printer cable) is required to connect a “silent 700”
printer.
The default baud rate for the serial i/o port is 9600. To connect a TI 700 or
equivalent 1200-baud serial printer, set the baud rate to 1200 using the following
procedure:
1. Select an outside line and dial a telephone number that is answered by the
SPIRIT Attendant.
2. Wait for an answer.
3. Dial ✳ followed immediately by the authorized caller code and #.
The two-beep confirmation tone sounds.
4. Dial ✳ 291712 # to change the baud rate to 1200 baud.
The two-beep confirmation tone sounds.
5. Exit authorized caller mode by dialing ✳ #.
6. To disconnect, dial #.
The traffic analysis report provides the following information:
● Route
The report is detailed by route number (0 through 9).
● Messages
This field is not relevant to the SPIRIT Attendant.
● Attempted
This field contains the number of times outside callers have selected a
particular route since the last time the counter was reset to 0. See "Resetting
the Counters'" for details.
● Completed
This field records the number of times a call was completed to a particular
route.
● Abandoned before answer
This field indicates the number of calls abandoned before the SPIRIT
Attendant answered.
● Abandoned after answer
The number of calls abandoned after the SPIRIT Attendant answers a call but
before the call is processed.
● Authorized callers
The number of times authorized caller mode was accessed for programming.
NOTE: If any of the report counters exceed 65,535 total, the counter is
reset to 0.
3-4 Testing and Troubleshooting