Specifications

Table 3. Troubleshooting (Continued)
Problem
Corrective Action
Relay chatter when Tip and Ring
is connected to the Controller
A busy signal is returned when
attempting to make a page
when the Controller is in the
Page Port Mode
Cannot access Controller when
Tel. Mode is Ground Start
Controller answers a station
call, then immediately hangs up
Dial tone or confirmation tone is
sent to the speaker when the
Controller has not been
accessed.
Contact closure output is not
functioning
Attendant Access is not
functioning.
No pre-announce tone or
confirmation tone is sent to the
output zone, but it is desired.
Verify that the Telephone Mode Switch on the Controller is set correctly for the host
telephone system.
Verify that the Telephone Mode Switch is in the “DL” position to match the host
telephone system interface port.
Verify Attendant Access is not active.
Page port of host system is busy.
Verify host Tel. system’s ground is connected to terminal “G” of J3 on the Controller.
Verify Tel. Mode switch on Controller is set to “GS” (ground start).
Tip and Ring tel. interface connections may be reversed (Ring always more negative
than Tip).
Telephone Mode switch has wrong setting. Set to the “SA” (station access) position to
match the host telephone system interface port.
The Telephone Mode switch position may have changed while connecting Tip and Ring
wires.
Check connections to selected contact closure output zone.
Verify Zone Option switch is in its back position for contact closure output.
Use an ohmmeter to verify that a contact closure is being provided from the Controller.
A higher priority access to the Controller is currently active.
Verify programming options enable contact closure output for that zone.
Check the connection to the Controller back panel, terminals 7, 8, 9, and 10 of J3
Using an ohmmeter, verify that a contact closure is being provided from the host tel.
system to activate page on the Controller.
Verify programming options for that feature are enabled for that zone.
22