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SB67080 Expansion Module Installation and Configuration Guide Back to Contents

Troubleshooting 45

A Synapse device upgrade failed, the WebUI displays “Login to target device failed”, and the

WebUI and device screens display the old software version.

Some devices did not update after using Update All Devices.

Probable Cause Corrective Action

The software version of the

device you are currently

logged into is no longer

compatible with the software

version of other devices

within the network.

1. Log on to the WebUI as administrator using the

IP address of a device that does not have updated

software and is not having any problems. Click

Device Management, then Update Device.

2. Select a device from the Update Device

drop-down list. Do not select the device whose IP

address you are using.

3. Click Install Update. The selected device

updates its software and restarts.

4. After the device restarts, check the software

version number on the device to confirm that the

upgrade was successful.

5. After updating all other devices, upgrade the

device whose IP address you are using.

Probable Cause Corrective Action

Did not allow enough time for

software to update due to a

slow Internet connection.

 Wait 30 minutes, then check whether additional

devices have been updated. If devices are still

being updated, then the Internet connection is

slow and you must wait for all the devices to

complete the update process.

 If the update has failed (you see a failure

message), retry Update All Devices. Allow

sufficient time for the upgrade process to

complete. You may prefer to schedule a system

update to take place overnight.

 Update individual devices manually either

through the front panel or through the WebUI for

that particular device.

 Power cycle each device that did not get

upgraded. Unplug the power cord and plug it

back in. As each device restarts, it automatically

updates (if it detects updated software in the

system).

If you are using the WebUI to upgrade the

device, ensure that you log on using that

device’s IP address.