Specifications

SB67080 Expansion Module Installation and Configuration Guide Back to Contents
Troubleshooting 42
The device screen displays Synch Failed.
The device screen displays Synchronizing.
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.
 Reset the device. Use a pen or paper clip to press
the RESET button for more than five seconds.
The device was configured
on another network or has
returned to the system after
being deleted from the
system.
 Reset to factory defaults by using a paper clip to
press and hold the RESET button for more than
five seconds.
Probable Cause Corrective Action
Not enough time has
elapsed.
 The device may display Synchronizing for a few
seconds. This is normal and does not indicate a
problem.
This device is the first
Synapse device on the
network.
 Connect another Synapse device to the network.
The devices are on different
subnets.
 If you use static IP addresses, ensure that the first
three octets of the device IP address matches the
IP addresses of the other system devices. For
more information, see “Expansion Module IP
Settings” on page 20 or the Synapse Installation
Guide.
The device may have been
configured on another
network.
 Power cycle the device by unplugging the power
cord and plugging it back in.
 If power cycling does not work, reset the device
to factory defaults.
a. Unplug the LAN cable
b. Press the RESET button for at least five
seconds.