Specifications

SB67080 Expansion Module Installation and Configuration Guide Back to Contents
Troubleshooting 37
Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resetting the Expansion Module
You may need to manually restart the Expansion Module or return it to factory defaults
(see “Appendix C: Default Settings” on page 51). You can restart the device if the device
does not respond or fails to synchronize with the system.
To restart the device without losing any custom settings, press the RESET button shown
in Figure 10 by inserting a pen or paper clip into the hole and applying pressure to the
button for less than five seconds. You can get the same result by disconnecting and
reconnecting power to the device.
To completely reset the device to factory defaults, unplug the LAN cable from the device
and press the RESET button for more than five seconds. You might do this if the device
is not synchronized or you want to reset the IP address settings to Auto (DHCP). Any
static IP configurations are lost.
After resetting an Expansion Module to factory defaults, the device loses its Deskset
pairing and all programmed key settings (monitored extensions and Quick Dial keys). You
can use this complete reset when assigning the Expansion Module to a new user. If you
do not disconnect the LAN cable before pressing the RESET button, the device retains
its Deskset pairing, but loses all programmed key settings. During the reset, any PC
connected to the Expansion Module PC port momentarily loses network connectivity.
Figure 10. Expansion Module Reset Button
RESET Button