Installation guide

Synapse Installation Guide Back to Contents
System Configuration 91
If the automatic process does not work, you can manually upgrade a Deskset, Gateway,
or ATA individually.
To update a single device to the latest software version:
1. In the navigation menu at left, click Device Management , and then Update Device .
2. In the Update Device list, select a Synapse device to update.
The Current Software Version for that device appears.
3. Under Automatic Update, select the desired Language Support. When only English
is selected, the system will update all devices to the latest English-only release. If
Français is selected, the system will update all devices to the latest bilingual
(English and French) software version.
4. Click .
If there is an update available on the Internet, the message “There is new software
available” appears. Click . The specified device restarts.
OR
If you have already acquired the update file, in the Update Software From File
section of the page, enter a file name or click to select the file. Once
selected, click . The specified device restarts.
5. After the device restarts, check the software version number at the device to confirm
that the upgrade was successful.
 [SB6703x] Press MENU, then 4. Check the P Firmware Ver.
 [SB6702x] Press MENU, then 4. Check the Software Ver.
 [Gateway/ATA] Press SELECT, SELECT and DOWN. Check the SW Ver.
 [SB67080] Press and hold the SHIFT key for five seconds, then press the key
next to Device Information. Press the Next key to view the software version.
Using requires a minimum Internet download bandwidth of
1 Mbps and an Internet router that can handle the same number of total
simultaneous connections as the number of Synapse devices. Refer to your
router specification. Performing an update without meeting the minimum
requirement may cause some or all devices not to update correctly. See “System
Upgrade” on page 116.
The total time to update all the devices varies. The update time depends on
Internet connection speed, the number of connections to the server, and the
number of devices in the system. AT&T recommends conducting system updates
overnight to reduce the impact on Deskset users.
You can only update one device at a time. Only the selected device is updated.
If the device is sluggish or unresponsive during the upgrade process, see “A
Synapse device becomes sluggish or unresponsive during or immediately
after software upgrade.” on page 184.
When an updated device restarts with the new software, it may disappear
from the device list if its software version is incompatible with the device
whose IP address was used for logging on to the WebUI.