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Troubleshooting 120
My Deskset soft keys have changed.
I am unable to add an entry to quick-dial list.
Probable Cause Corrective Action
The highlight bar has moved
to another line on the
screen.
 The soft keys reflect the call state and Deskset
functions. They change depending on which line
is highlighted.
For example, there may be a held call, an active
call, or an incoming call on the screen. To view
the soft keys for that call, move the highlight bar
by pressing
 or .
Probable Cause Corrective Action
If you have an SB6703x
Deskset, the quick-dial list is
full — there are six entries
available.
 Edit quick-dial entries on the Deskset to write
over an existing entry:
a. Press the button to the right of .
b. Press to add or edit a quick-dial
entry.
 Edit quick-dial entries on the WebUI to write over
an existing entry:
a. Log on to the WebUI as a user and click
Quick Dial Keys.
b. Edit the quick-dial entries.
c. Press .
Your SB6703x Deskset has
been configured for Call
Queue and the quick-dial key
and quick-dial list are
unavailable.
 If necessary, configure the Deskset to use quick
dial instead of Call Queue. See Feature Keys
under the Extension Settings menu.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/synapse
guides .
If you have an SB6702x
Deskset, you must configure
one or more programmable
feature keys as quick-dial
keys before they can be used.
 Configure one or more quick-dial keys for the
Deskset. See Feature Keys under the Extension
Settings menu.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/synapse
guides .