Synapse® Installation Guide © 2010–14 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 24.
Synapse Installation Guide CONTENTS Preface .............................................................................................................. 4 Additional Documentation ................................................................................................................................. 4 Topic Navigation ..................................................................................................................................................... 5 Text Conventions ...........
Synapse Installation Guide Rack Mounting ..................................................................................................................................... 30 Wall Mounting...................................................................................................................................... 31 Grounding .............................................................................................................................................. 32 Gateway Installation .....
Synapse Installation Guide Resolving Audio Echoes (PSTN Gateway) .............................................................................. 98 Resolving General Audio Issues................................................................................................100 Reconnecting a Deskset to the System................................................................................100 Reconnecting a Gateway or ATA to the System..............................................................
Synapse Installation Guide Back to Contents PREFACE This Installation Guide provides instructions for installing and setting up your Synapse system with software version 3.1.1 or later. For the Synapse SB67070 SIP Gateway, this guide applies to software version 3.1.2. See page 9 for instructions on checking the software version on the Gateway, the Deskset, and the ATA. Before using this AT&T product, please read “Appendix F: Important Safety Instructions” on page 158.
Synapse Installation Guide Back to Contents Topic Navigation This Synapse Installation Guide features easy navigation between topics and the ability to return to your original topic. Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site. Bold text in blue You can also click the arrows at the bottom of the page to move around this document. Go back to the last page viewed. Go to the previous page. Go to the next page.
Synapse Installation Guide Back to Contents C HAPTER 1 INSTALLATION This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway, one T1 Gateway, or one SIP Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines. The T1 Gateway supports up to 23 T1 PRI voice channels.
Synapse Installation Guide Back to Contents System Overview AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines. Information that is only about the PSTN Gateway is designated by [PSTN] in this guide.
Synapse Installation Guide Back to Contents AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030/031 Deskset) — The Cordless Handset duplicates many of the Deskset features and provides a high degree of mobility. Information that is only about the Cordless Handset is designated by [Handset] in this guide. AT&T TL7600 Cordless Accessory Headset (Optional, requires SB67030/031/035 Deskset or SB67025 Deskset) — The headset lets you work while you talk.
Synapse Installation Guide Back to Contents Software Version Compatibility Systems with software versions 3.1.1 and later support the features described in this guide. All Gateways, ATAs and Desksets must have compatible software versions installed. To determine the software version of Gateways and ATAs from the device front panel, from idle, press SELECT, SELECT, and then DOWN. The software version appears. Device Info SW Ver: FW Ver: S-Series: . Z003 1.1 .
Synapse Installation Guide Back to Contents System Installation Overview Figure 1 illustrates how the Synapse system differs from conventional telephone systems. Calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. blue lines = telephone green line = T1 red lines = Ethernet orange lines = audio Figure 1. Sample System Network A system must have at least one PSTN Gateway, one T1 Gateway, or one SIP Gateway.
Synapse Installation Guide Back to Contents System Installation Overview with Optional Analog Terminal Adapter If you have analog devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter (ATA). The Synapse system supports up to four ATAs. The ATA allows you to connect hardware such as conference phones, overhead paging equipment, one fax machine per system, and one source for Music on Hold (MoH) per system as shown in Figure 2.
Synapse Installation Guide Back to Contents System Installation Overview for Remote Sites If Synapse systems on different LAN subnets have SIP Gateways installed, then they can communicate with each other as “Remote Sites” on a Virtual Private Network (VPN). Remote sites allow users to make extension-to-extension calls between Synapse sites over the VPN, thus avoiding long-distance charges.
Synapse Installation Guide Back to Contents Recommended Installation Sequence 1. Prepare your site for installation. See “Network Requirements” on page 15. 2. Install the Gateway(s). See “Gateway Installation” on page 33. 3. If you have only one Gateway, install the first Deskset. See “Deskset Installation” on page 36. This Deskset is assigned extension number 200 with no Direct Inward Dialing. 4.
Synapse Installation Guide Back to Contents See “System Configuration” on page 75 and the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. 10. Install and configure any SB67080 Expansion Modules. See the SB67080 Expansion Module Installation and Configuration Guide at www.telephones.att.com/synapseguides. 11. Complete post-installation tasks. If you have set the system to use Call Appearance mode, ask all users to record their names on their Desksets.
Synapse Installation Guide Back to Contents Planning Your System and Network Configuration This section describes several important configuration options that you should be aware of before you install the Synapse system. These options include Appearance Mode (Call Appearance versus Line Appearance), IP addresses and connectivity, extension number assignments, analog bypass lines and analog telephones in the Synapse system.
Synapse Installation Guide Back to Contents Port forwarding on your router is configured to route UDP 5060 traffic from the WAN side to the SIP Gateway LAN IP address. SIP ALG (application-level gateway) functionality may be required if the SIP service provider does not use hosted NAT traversal. About Appearance Modes The system administrator can configure the Synapse system to operate in one of two appearance modes: Call Appearance mode and Line Appearance mode.
Synapse Installation Guide Back to Contents Extension Assignments The system assigns extension 200 to the first Deskset that joins the network. At this point you can use the Dial Plan Settings page in the WebUI to set a different first digit for extension numbers for Desksets that will be connected to the network. The WebUI calls this the Default Phone Extension Prefix. If you want to use four-digit extension numbers, you should also change the number of digits from three to four at this point.
Synapse Installation Guide Back to Contents Power Considerations Ensure that there is an electrical outlet not controlled by a wall switch within 6 feet (1.83 m) of each device location. SB6702x Desksets and SB67031/035 Desksets are also compatible with Power over Ethernet (PoE). To use PoE, your network needs a switch that provides PoE. Using PoE simplifies your installation by eliminating the need to route separate power cords.
Synapse Installation Guide Back to Contents Assigning Telephone Lines and Extensions This section discusses various telephone line configuration issues to consider. Providing Limited Telephone Service During AC Power Outages PSTN Gateway The fourth line on each PSTN Gateway is a Bypass port that works during AC power failures. If you have a PSTN line plugged into LINE 4, connect a line-powered analog telephone to the RJ-11 jack labeled BYPASS for telephone service during power failures.
Synapse Installation Guide Back to Contents Connecting Analog Devices to the ATA The ATA allows you to attach the following analog devices to the ports and jacks identified in Figure 23 on page 43. Most options require the system administrator to configure the feature in the WebUI. If you are planning to install more than one type of analog equipment, make sure there are suitable ATA ports available and configured.
Synapse Installation Guide Back to Contents Loud Ringers Loud Ringer devices must be connected to an FXS port assigned as Voice (default setting). Loud Ringers can be used for alerting users of an incoming call via a loud speaker and are treated within Synapse as a regular analog phone instead of OHP equipment. This type of overhead alerting can only be done by including the voice FXS port in a Ring Group.
Synapse Installation Guide Back to Contents Overhead Paging Overview You can set up either single or multi-zone external overhead paging (OHP), as shown in Table 2, but only one OHP system can be connected to each ATA. You can also use a loud ringer device, either on its own or with your existing OHP paging system, if supported. For more information, see “Loud Ringers” on page 21.
Synapse Installation Guide Back to Contents Equipment that uses an FXS port must be able to go on and off hook, because the FXS ports use telephone signals to exchange information. The OHP generally includes some sort of controller or telephone interface, which often requires setting up, for example, “PABX loop start trunk port access”, or “RJ-11 for Tip and Ring connections”. Even if the OHP has no RJ-11 jack, it may still have a Tip/Ring interface, requiring hard wiring.
Synapse Installation Guide Back to Contents Connecting to one of the FXS ports Use this configuration to connect paging equipment that interfaces through a telephone line. Typically, any OHP that connects to an FXS port has some intelligence to go off and on hook or otherwise send a signal back to the pager. These are generally controllers or telephone interfaces with controls and settings.
Synapse Installation Guide Back to Contents Verified Overhead Paging Devices Table 3 lists OHP systems that have been demonstrated to work with the Synapse system as of the publication of this document. More OHP systems may also have qualified for this list. For more information, call 1 (888) 916-2007. In Canada, dial 1 (888) 883-2474. Table 3.
Synapse Installation Guide Back to Contents Door Phones Overview Door phones and their associated door-entry mechanisms have become a common accessory in business phone systems. Door phone systems provide an easy method for Deskset users to attend to someone who is present at a door elsewhere. Synapse supports two types of door phones: Station Port (FXS) and Trunk Port (FXO). The system lets you select which Desksets will be notified by the door phone.
Synapse Installation Guide Back to Contents In Line Appearance mode, if an extension’s automatic off-hook line selection is set to Any Line Appearance, the Door Phone line is excluded from automatic line selection. Bypass Phone PSTN Gateway #1 FXO Lines 1–4 PSTN Telephone Connections PSTN Gateway #2 FXO Lines 5–8 FXO Door Phone Figure 9.
Synapse Installation Guide Back to Contents ATA Fax Line Configuration To support fax on the Synapse system, you should consider where the fax is, and which telephone line will be used for incoming faxes. Fax line configuration for the Synapse system differs depending on whether you are using a PSTN Gateway or a T1 Gateway or SIP Gateway. For more information about fax configuration and ATA configuration, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Figure 10.
Synapse Installation Guide Back to Contents For more information, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Call Appearance mode only — If your office has low fax volume, your telephone service provider may be able to include your fax line in the hunt group. This way, you can save on the expense of a separate fax line. In this scenario, you can maximize your system for voice usage while maintaining the capacity to send or receive the occasional fax.
Synapse Installation Guide Back to Contents Gateway and ATA Placement You can place the Gateway or ATA on a tabletop, mount it into a standard 19-inch metal rack, or wall mount it. The PSTN Gateway must be installed within three feet of the building ground point. Install each device using the following instructions. Rack Mounting To mount the Gateway or ATA into a standard 19-inch rack: 1. Remove the two mounting brackets and six screws from the packing tissue. 2.
Synapse Installation Guide Back to Contents Wall Mounting You can mount the Gateway or ATA to a wall using the two mounting slots on the bottom of the device. Ensure that the device is oriented as shown in Figure 11 to allow air to flow vertically through the ventilation holes on each side of the device. Figure 11. Wall Mount Orientation To mount the Gateway or ATA to a wall: Installation 1. Install two pan-head screws (with ¼-inch diameter head) 7 ⅞ inches (20 cm) apart.
Synapse Installation Guide Back to Contents Grounding The Gateways and ATAs must be connected to reliable earth ground. The connection to earth ground must be verified by qualified personnel. The SB67010 PSTN Gateway must be connected to reliable earth ground using the supplied ground wire connected to a terminal on the back of the Gateway chassis.
Synapse Installation Guide Back to Contents Gateway Installation To install the Gateway: 1. Install a Gateway first. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 14. Wait up to one minute until the screen lights up. 2. Plug a gray Cat.-5 LAN cable for the PSTN Gateway or SIP Gateway or yellow Cat.-6 LAN cable for the T1 Gateway into the Ethernet port marked LAN. Use the supplied cables or a comparable substitute.
Synapse Installation Guide Back to Contents To connect the PSTN Gateway telephone lines: 1. Remove the plastic covers from the Gateway PSTN (telephone) jacks to be used, marked LINE 1 through LINE 4 and BYPASS, as shown in Figure 16. PSTN Line LEDs LINE 1 through LINE 4 LINE 1 LINE 1 LINE 2 LINE 3 LINE 4 BYPASS BYPASS LINE 2 LINE 3 DC 5.1V LAN LINE 4 POWER UP RESET DOWN SELECT - + CANCEL Figure 16.
Synapse Installation Guide Back to Contents To connect the T1 Gateway T1 cable: Plug the black T1 cable into the Gateway T1 Port, as shown in Figure 18, and into your T1/PRI network device from your service provider. T1 Status Indicators T1 Port Figure 18. T1 Gateway Line Connections Do not make any calls until the POWER and the SYN/ACT LEDs are green. See “T1 Gateway Features” on page 57. The SB67060 T1 Gateway must use only No.26 AWG or larger telecommunications line cord to reduce the risk of fire.
Synapse Installation Guide Back to Contents Deskset Installation Figure 19 identifies the features on the bottom and side of the Deskset. You can install the Deskset on a desktop or mount it on a wall. Figure 19 represents the SB6703x Deskset. Although the SB6702x Deskset is slightly different, its features have the same basic layout. Before adding new Desksets to the system, please ensure that the system is running the latest software.
Synapse Installation Guide Back to Contents 5. Corded Headset Jack Actual jack location may be different than shown. 6. Corded Handset Jack For connecting the corded handset to the Deskset base using the supplied handset cord. 7. Wall-Mount Slots See “To install the Deskset on a wall:” on page 41. To attach the Desktop Stand for desktop installation: 1. Select a Deskset position.
Synapse Installation Guide Back to Contents Flexible tabs Option 1 Solid tabs Flexible tabs Solid tabs Option 2 Figure 22. Deskset Stand Installation 5. Rotate the stand away from you until it rests against the base and you hear a click as the flexible tabs lock into place. To rotate the handset tab for wall and Deskset Option 2 installation: 1. Press the switch hook and slide the handset tab toward the top of the base, as shown. Switch Hook Handset Tab Installation 2.
Synapse Installation Guide Back to Contents “Hook” To connect the Cat.-5 LAN cable to the Deskset: With a PC: If there is a networked computer and no extra Ethernet wall jacks near the Deskset, then plug the PC Ethernet cable into the Deskset so the Deskset and PC share the same network connection. 1. Unplug the Cat.-5 Ethernet cable from your computer. 2. Plug that Cat.-5 Ethernet cable into the Network port on the back of the Deskset, as shown below. Network Installation PC 3. Plug another Cat.
Synapse Installation Guide Back to Contents The PC port on the Deskset is intended for connection to an end-user PC only. Do not use the PC port to connect to a PC with a heavy bandwidth load (such as a network server PC or a hub, switch, or router). Do not use the PC port to extend the network. The end-user PC should be the final point. Do not use the PC port to connect to other system devices.
Synapse Installation Guide Back to Contents To install the Deskset on a wall: 1. Plug the Ethernet cable into the port on the back of the Deskset. (See “To connect the Cat.-5 LAN cable to the Deskset:” on page 39.) 2. Plug the power adapter into the jack on the back of the Deskset. Skip this step if using POE. (See “To connect power:” on page 40.) 3. Place the Deskset base over the mounting plate as shown in . The Deskset will fit onto wall-mount screws with centers 3 ¼ inches (8.
Synapse Installation Guide Back to Contents To connect the corded handset and an optional corded headset: Connect the corded handset: 1. Plug the coiled end of the handset cord into the handset jack on the left side of the Deskset. Handset Jack on Deskset Handset Jack on Handset 2. Plug the end of the handset cord with the longer straight portion into the handset, then hang up.
Synapse Installation Guide Back to Contents SB67050 ATA Installation To install an ATA: 1. After installing at least one Deskset, plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 23. Wait up to one minute until the screen lights up. To prevent the loss of ATA-supported services during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). 2. Plug a Cat.-5 Ethernet cable into the port marked LAN.
Synapse Installation Guide Back to Contents ATA Analog Telephone/ Conference Phone Analog Telephone/ Conference Phone Figure 24. ATA Analog Telephone Connections Connecting a Fax Machine To install a fax machine: 1. Remove the plastic covers from the FXS 1 or FXS 2 port to be used on the ATA. 2. Plug a telephone line from the fax machine into the ATA FXS 1 or FXS 2 port, as shown in Figure 25. 3. Configure the fax connection in the WebUI.
Synapse Installation Guide Back to Contents Connecting an Overhead Paging System (OHP) A Single Zone or Multi-Zone system can be integrated into an existing Synapse network. The control unit or analog amplifier for the Overhead Paging system connects directly to the ATA via an FXS or the AUX OUT jack, depending on the type of paging system. Synapse supports most OHP systems that support PBX station ports or auxiliary audio-out connections to a PBX.
Synapse Installation Guide Back to Contents To install an overhead paging system: 1. If necessary, remove the plastic cover from the FXS 1 or FXS 2 port to be used on the ATA. 2. Plug the telephone line from the OHP device into the FXS 1 or FXS 2 port, or plug an audio cable from the OHP device into the ATA AUX OUT port, depending on the requirements of the paging system.
Synapse Installation Guide Back to Contents Connecting a Music on Hold Source On-hold music functionality should only be used in conjunction with music specifically licensed for on-hold use. Licensed on-hold music is available from many third-party suppliers. AT&T disclaims any liability arising from the failure to obtain such a license. To install a music on hold source: 1.
Synapse Installation Guide Back to Contents SB67040 Cordless Handset Installation The SB67040 Cordless Handset requires registration to an SB67030/031 Deskset. The SB67020/025/035 Desksets do not support the SB67040 Cordless Handset. The SB67040 Cordless Handset is not supported when the system is in Line Appearance mode. Charger Installation Place the handset in the charger when not in use. To plug the handset charger into AC power: Installation 1.
Synapse Installation Guide Back to Contents Battery Installation The Cordless Handset uses a rechargeable 2.4v nickel-metal hydride cell (NiMH) battery pack. To install the handset battery: 1. Remove the battery cover by pressing and sliding the cover downward. Color-Coded Battery Connector 2. Plug the battery connector securely into the plug inside the handset battery compartment, matching the color-coded label. Use only the supplied rechargeable battery or replace it with battery model BT8001.
Synapse Installation Guide Back to Contents Battery Charging Charge the handset battery for at least 16 hours before use. When fully charged, the handset battery provides approximately five hours of talk time or three days of standby time. To charge the handset battery: Place the handset in the charger, as shown. The CHARGE light is on when the handset is charging. CHARGE Light If the handset has not yet been registered, the Register screen appears within 15 seconds. 12:00a Jan.
Synapse Installation Guide Back to Contents TL7600 Cordless Headset Installation The SB67020 Deskset does not support the TL7600 Cordless Headset. Charger Installation To install the TL7600 charger: 1. Plug the small end of the charger power adapter into the jack on the underside of the charger, then route the cord through the slot. Power Jack 2. Installation Plug the large end of the charger power adapter into an AC wall outlet not controlled by a wall switch.
Synapse Installation Guide Back to Contents Battery Installation Install the battery as shown below. For optimal performance, charge the headset battery for at least six hours before use. When not in use, recharge the headset by returning it to the headset charger. To install a battery: 1. If the battery door is attached, press on both sides of the battery compartment cover and lift the cover up and off as shown. 2. Insert the battery into the battery compartment with the label THIS SIDE UP facing up.
Synapse Installation Guide Back to Contents Battery Charging After installing the battery, charge the headset by placing it in the headset charger as shown below. Before registration, the headset ON/OFF light flashes twice every five seconds whether the headset is charging or not. After registration, the headset ON/OFF light is on when the headset is charging. To charge the battery: 1. Insert the headset into the charger as shown. 2. Push the headset downward until the headset ON/OFF light turns on.
Synapse Installation Guide Back to Contents C HAPTER 2 GETTING STARTED This chapter gets you started with configuring the Synapse system from the devices. Most of these functions are duplicated in the easier-to-use WebUI described in the next chapter, but if you need to assign static IP addresses, they must be set at each device. You can only directly reset a device from the device, although some functions in the WebUI include device resets.
Synapse Installation Guide Back to Contents PSTN Gateway Features Figure 28 illustrates the PSTN Gateway features and connections. LINE 1 LINE 1 1 LINE 3 LINE 4 BYPASS DC 5.1V LAN RESET LINE 3 LINE 4 POWER UP LINE 2 LINE 2 DOWN SELECT - 2 CANCEL 3 4 5 + 6 Figure 28. PSTN Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface” on page 61. 2.
Synapse Installation Guide Back to Contents Figure 29 and Table 5 provide an illustration and description of the PSTN Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 29. PSTN Gateway Front Panel Table 5. PSTN Gateway Front Panel Keys and LEDs Key Used To: LED Navigate through the menus, and to increase/decrease editable fields. Highlight the previous or next item in the list.
Synapse Installation Guide Back to Contents T1 Gateway Features Figure 30 illustrates the T1 Gateway features and connections. 1 2 3 4 5 Figure 30. T1 Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface” on page 61. 2. Reset Restarts the Gateway when pressed momentarily. Restores factory defaults when pressed and held for more than five seconds with the LAN cable not connected. 3. T1 Port 4.
Synapse Installation Guide Back to Contents Figure 31 and Table 6 provide an illustration and description of the T1 Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 31. T1 Gateway Front Panel Table 6. T1 Gateway Front Panel Keys and LEDs Key Used To: Navigate through the menus, and to increase/decrease editable fields. Highlight the previous or next item in the list.
Synapse Installation Guide Back to Contents SIP Gateway Features Figure 32 illustrates the SIP Gateway features and connections. 1 2 3 4 5 Figure 32. SIP Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface” on page 61. 2. Reset Restarts the Gateway when pressed momentarily. Restores factory defaults when pressed and held for more than five seconds with the LAN cable not connected. 3.
Synapse Installation Guide Back to Contents Figure 33 and Table 7 provide an illustration and description of the SIP Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 33. SIP Gateway Front Panel Description Table 7. SIP Gateway Front Panel Keys and LEDs Key Used To: Navigate through the menus, and to increase/decrease editable fields. Highlight the previous or next item in the list.
Synapse Installation Guide Back to Contents Gateway Front Panel Interface You can access basic information and perform some configuration tasks using the Gateway’s front panel. You may find that most of these tasks are easier to do using the WebUI. See “WebUI Overview” on page 76. Use the Gateway main menu to perform some system operations. To access the Gateway main menu from the Idle screen, as shown in Figure 34, press the key.
Synapse Installation Guide Back to Contents Gateway Configuration Press / in the Gateway main menu until Configuration is highlighted, as shown in Figure 36, and press to display the Configuration menu. The current setting is indicated with [*]. Figure 36. Gateway Configuration Gateway Configuration menu items: Auto IP — Is set automatically. Static IP — You can change the Gateway static IP only from the Gateway. See your network administrator if you require details regarding IP assignments.
Synapse Installation Guide 4. Getting Started Back to Contents Enter the static IP address for the Gateway. An IP address consists of four "octets." Each octet is usually represented by three digits. For octets with less than three digits, omit digits by leaving them at zero. For example, you would enter 192.168.0.20 as 192.168.000.020. Change each number with the up and down arrow buttons and press SELECT to move to the next number. Press CANCEL to move back a space.
Synapse Installation Guide Back to Contents Upgrade Gateway Software You can also upgrade Gateway software using the WebUI. See “Updating Devices” on page 89. If you have system settings that you want to retain, back up the settings before upgrading the system software. For information on how to back up a Gateway, see “Reconnecting a Gateway or ATA to the System” on page 102.
Synapse Installation Guide 4. Getting Started Back to Contents If the upgrade process is interrupted by removing the server connection, no restart occurs. The Gateway remains on the xx% complete screen, until an action is taken at that Gateway. The process does not resume even after the server connection is reestablished. Pressing during the programming process terminates the download midstream and returns you to the Configuration menu. The previous software version remains in effect.
Synapse Installation Guide Back to Contents ATA Features When an ATA is first connected to your LAN, the two FXS ports are configured as POTS phone lines and assigned the next available extension numbers. ATA extension numbers do not appear in the Extension list on Deskset screens. They do, however, appear on Call Logs, Redial lists, and Message lists. The ATA extensions do not count toward the 100-extension limit of the Synapse system.
Synapse Installation Guide Back to Contents Figure 38 and Table 8 provide an illustration and description of the ATA front panel. Status LEDs Power LED Menu Navigation Keys Figure 38. ATA Front Panel Description Table 8. ATA Front Panel Keys and LEDs Key Used To: Navigate through the menus, and to increase/decrease editable fields.
Synapse Installation Guide Back to Contents ATA Front Panel Interface You can access basic information and perform some configuration tasks using the ATA front panel. You may find these tasks are easier to do using the WebUI. See “WebUI Overview” on page 76. The ATA displays the Idle screen after powering up. Access the ATA main menu to perform the system operation functions. 30 )HE $7$ 6\QFKURQL]HG ,3 Figure 39.
Synapse Installation Guide Back to Contents ATA Configuration Press / in the ATA main menu until Configuration is highlighted, as shown in Figure 41, and press to display the Configuration menu. The current setting is indicated with [*]. You can use this interface or the WebUI to upgrade software. Figure 41. ATA Configuration Configuration — Current ATA settings: Auto IP — Is set automatically. Static IP — You can change the Static IP only from the ATA.
Synapse Installation Guide Back to Contents For more information, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. If the host is found, but there is no new software available, then the No New Version message appears. If the device is sluggish or unresponsive during the upgrade process, see “A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade.” on page 116. 3.
Synapse Installation Guide Back to Contents Deskset IP Settings Synapse devices are connected to a LAN so they can communicate with each other. See “System Installation Overview” on page 10 and “Appendix A: IP Addresses and Connectivity” on page 141 for a discussion of the Synapse network configuration and IP settings. To display the IP Settings screen: 1. 2. Access the Admin Settings menu: a. Press MENU, and then press 3 on the dial pad. b.
Synapse Installation Guide Back to Contents To set the IP Configuration: 1. From the SB6702x Deskset IP Settings menu, press 1 to select IP Configuration. From the SB6703x Deskset IP Settings menu, go to Step 2. 2. Press or to select Auto or Static. IP Settings 1. IP Configuration Auto 2. Set/Edit Static IP 3. IP Status Use Use or or to mov e highlight. to cy cle through options. IP Configuration Set IP to: Auto Quick Dial Save Save SB6703x Deskset IP Configuration 3.
Synapse Installation Guide Back to Contents Pressing Backspc when the cursor is positioned next to a dot deletes the dot and the digit to the left of the dot. 5. Press 6. Press or to cycle through the four fields. Save to accept the changes and return to the Admin Settings menu. IP Status This screen is for informational purposes only. To view the IP status: 1. Access the Admin Settings menu: a. Press MENU, and then press 3 on the dial pad. b.
Synapse Installation Guide Back to Contents Upgrade Deskset Software See “Updating Devices” on page 89 to update the Deskset software using the WebUI. To access the Deskset Software Upgrade feature: 1. 2. Access the Admin Settings menu: a. Press MENU, and then press 3 on the dial pad. b. Enter the Admin password, and then press SELECT. Press 5. The Software Upgrade screen appears. The system scans for an upgrade. Software Upgrade Scanning for Upgrades...
Synapse Installation Guide Back to Contents C HAPTER 3 SYSTEM CONFIGURATION You can configure the Synapse system using the WebUI. The WebUI opens in your Web browser and has editable settings for the system and each Synapse device. The WebUI is embedded in every Synapse device. When you access the WebUI, you are accessing it on the device, not on the Internet. This chapter shows you how to access the WebUI.
Synapse Installation Guide Back to Contents WebUI Overview If two Synapse devices are connected to the LAN, and as long as one Synapse device is currently on the same subnet as a PC, you can use the WebUI to administer the system. Only one person should log on as system administrator at a time to prevent accidentally overwriting and losing intended changes.
Synapse Installation Guide Back to Contents Accessing the Administrator WebUI To access the browser interface and log on: 1. Ensure your computer is connected to the same IP subnet as the Synapse system. You can connect your computer to the PC port on the back of a Deskset. 2. On the Deskset, press MENU and then 4. The Deskset Information screen appears. Deskset Information Model No: SB67031 Status: IP Address: MAC Address: Serial No: Synchronized* 192.168.0.
Synapse Installation Guide Back to Contents Click topics from the navigation menu on the left side of the WebUI to see them. You view and change settings in two different types of fields: drop-down lists and entry fields into which you type information. For your security, the WebUI times out after 10 minutes, so if it is idle for that time, you must log on again. The remaining procedures in this chapter assume that you have already logged on to the WebUI as administrator.
Synapse Installation Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 43. You can view a more detailed error description by resting your mouse pointer on the highlighted field. . Error Message Invalid Entry Figure 43.
Synapse Installation Guide Back to Contents System Settings When making changes to the System Settings through the WebUI, ensure that no one is using the system. You might need to make the changes after normal office hours. The WebUI settings available to you vary according to the system configuration. T1 Gateway, SIP Gateway, and ATA settings and features are only available and visible in the WebUI when those devices are installed.
Synapse Installation Guide Back to Contents using those telephone numbers. The T1 Gateway and SIP Gateway use the Direct Inward Dial (DID) data from your Telephone Service Provider to automatically route incoming calls. See “Direct Inward Dial” in the Synapse Administrator’s Guide. Trunk Naming Name the system trunks for easier identification. For PSTN Gateways, you can assign names to all lines — up to 16, depending how many PSTN Gateways are installed.
Synapse Installation Guide Back to Contents Configuring a Trunk Port (FXO) Door Phone You can configure a Trunk Port (FXO) door phone as described in “Trunk Port (FXO) Door Phone Support” on page 26 using several different WebUI pages. The procedure varies depending on whether the system is in Call Appearance mode or Line Appearance mode.
Synapse Installation Guide Back to Contents 3. Click . 4. Remove the door phone trunk from the Default Routing Priority in the Dial Plan. This prevents Deskset users from making calls on the door phone trunk. If you create custom Dial Plan settings that do not use the Default Routing Priority, ensure that calls to frequently dialed numbers are not routed through the door phone trunk. a. In the navigation menu at left, click Dial Plan Settings. b.
Synapse Installation Guide Back to Contents If you want users to be able to dial the Door Phone directly, you can set up a custom Dialing Rule on the Dial Plan Settings page. For more information, see the Synapse Administrator’s Guide. 5. 6. Route the door phone trunk to the desired destination. This ensures that incoming door phone calls reach the correct extension(s) or other destination. a. In the navigation menu at left, click Trunk Routing. b.
Synapse Installation Guide Back to Contents To configure a trunk port (FXO) door phone (Line Appearance mode): 1. Enable Door Phone Mode. a. In the navigation menu at left, click PSTN Settings. b. In the Select Gateway list, select the PSTN Gateway that is connected to the door phone. c. Under Line Configuration, under Door Phone Mode, select the PSTN Gateway port connected to the door phone.
Synapse Installation Guide Back to Contents 3. Click . 4. Route the door phone trunk to the desired destination. This ensures that incoming door phone calls reach the correct extension(s) or other destination. a. In the navigation menu at left, click Trunk Routing. b. In the Select Trunk list, select the door phone trunk. c. In the Route Call to list, select the extension, Ring Group, Auto Attendant, voicemail, System Directory number, or Group Mailbox that you want the door phone to reach. 5.
Synapse Installation Guide Back to Contents Select None to disable door phone access for this Deskset. Figure 44. SB6703x Deskset PFKs Select None to disable door phone access for this Deskset. Figure 45.
Synapse Installation Guide Back to Contents Line Configuration If your system uses Centrex lines, you must enter an outbound line prefix or code in order for line calibration to take place. You should perform this procedure before connecting the lines to the PSTN Gateway. Consult your Centrex line provider for the correct code to enter. Centrex lines operate in Line Appearance mode only. To enter Centrex line access codes: 1. In the navigation menu at left, click PSTN Settings. 2.
Synapse Installation Guide Back to Contents Updating Devices New software versions improve system functionality. All Synapse Devices should be running the same software version number. (The optional Cordless Handsets and Cordless Headsets have different software version number sequences.) You can update all devices with one command, or you can update the Synapse devices individually. AT&T recommends automatic device software upgrades for installations with Internet access.
Synapse Installation Guide Back to Contents To update all devices to the latest software version: 1. In the navigation menu at left, click Device Management, and then Update Device. The Update Device page appears. 2. Under Automatic Update, select the desired Language Support. When only English is selected, the system will update all devices to the latest English-only release. If Français is selected, the system will update all devices to the latest bilingual (English and French) software version. 3.
Synapse Installation Guide Back to Contents Using requires a minimum Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Synapse devices. Refer to your router specification. Performing an update without meeting the minimum requirement may cause some or all devices not to update correctly. See “System Upgrade” on page 116. The total time to update all the devices varies.
Synapse Installation Guide Back to Contents Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. To register a device, you need its MAC address. To find a Deskset MAC address: At the Desksets, press MENU, and then press 4. Note the MAC Address line. Deskset Information Model No: SB67031 Status: IP Address: MAC Address: Serial No: Synchronized* 192.168.0.
Synapse Installation Guide Back to Contents To register your Synapse system: 1. Open a new browser tab and navigate to the product registration web site 2. Select your products, and then complete the form. 3. When the form is complete, click http://smbtelephones.att.com/registration System Configuration 93 .
Synapse Installation Guide Back to Contents C HAPTER 4 TROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 95 “Initial Installation” on page 104 “Display Messages” on page 105 “WebUI” on page 111 “PC/Deskset Interaction” on page 118 “Other Deskset Features” on page 119 “SB67050 Analog Terminal Adapter” on page 122.
Synapse Installation Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix C: Default Settings” on page 145). To reset a device, press the RESET button shown in Figure 46 on page 96 and Figure 47 on page 96 by inserting a pen or paper clip into the hole and applying pressure to the button.
Synapse Installation Guide Back to Contents LINE 1 LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 2 LINE 3 DC 5.1V LAN RESET LINE 4 POWER UP DOWN SELECT - + CANCEL RESET Button Figure 46. PSTN Gateway Reset Button RESET Button Figure 47. Deskset Reset Button Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not controlled by a wall switch. Verify that the AC power outlet has power.
Synapse Installation Guide Back to Contents To resolve an incorrect system clock: If the system clock displays the wrong time, the system lacks Internet access for acquiring current time data. 1. Log on to the WebUI as administrator. 2. Under System Settings, click Basic Settings. 3. In the System Time/Date Options section, specify a local Network Time Protocol (NTP) Server, or manually set the time. 4. Click .
Synapse Installation Guide Back to Contents Resolving Audio Echoes (PSTN Gateway) If excessive echo occurs on outside calls consistently, there are two approaches you can take to troubleshoot the condition: 1. Check line calibration and parallel devices. The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. You can observe the Gateway line calibration data to understand any telephone line issues and recalibrate the lines, if necessary.
Synapse Installation Guide Back to Contents To adjust Echo Suppression and Line Loop Length settings: 1. If line recalibration and checking parallel devices do not resolve audio echoes, go to the Advanced Configuration section on the PSTN Settings page. 2. Under Echo Suppression for the affected line(s), select Aggressive. 3. Click 4. Test your line(s) by establishing a call under the same conditions in which the echo condition was previously heard. 5.
Synapse Installation Guide Back to Contents Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology, which requires attaching network components to switches rather than hubs, is recommended.
Synapse Installation Guide Back to Contents a. Log on to the WebUI as administrator on the problem Deskset. Click Device Management, then Back up/Restore, and then Extension Settings in the navigation menu at left. b. Select the extension from the Select Extension to Back up drop-down list, and click to save the file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you remember where you saved it.
Synapse Installation Guide Back to Contents Reconnecting a Gateway or ATA to the System If there are no more than five Gateways in the system (four PSTN Gateways and one T1 Gateway), and a Gateway or ATA screen displays Synch Failed or Synchronizing for more than a few minutes, you may need to remove the Gateway or ATA from the system and reconnect it.
Synapse Installation Guide Back to Contents Power Failure Recovery Procedure The Synapse system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateways and ATA to boot up when power returns after a power failure. The power-up sequence for the Gateways and ATA follows: 1. About 20 seconds after turning on power to the device, the POWER LED turns on. 2.
Synapse Installation Guide Back to Contents Initial Installation The device screen displays Synchronizing. Troubleshooting Probable Cause Corrective Action The device has previous data and settings that are now inconsistent with current system settings. Erase all Deskset data and settings by unplugging the LAN cable and pressing the reset button on the bottom of the Deskset for more than five seconds.
Synapse Installation Guide Back to Contents Display Messages The Gateway screen is blank. Probable Cause Corrective Action Many. See “To resolve a blank screen or device that does not work at all:” on page 96. The Gateway screen displays Joining Site... for more than one minute. Probable Cause Corrective Action The Gateway is failing to synchronize with a Deskset configured for a different system configuration.
Synapse Installation Guide Back to Contents Probable Cause Corrective Action The device was configured on another network or has returned to the system after being deleted from the system. Reset to factory defaults by using a paper clip to press and hold the RESET button for more than five seconds. See “Reconnecting a Deskset to the System” on page 100 or “Reconnecting a Gateway or ATA to the System” on page 102. The maximum number of that type of device has been reached.
Synapse Installation Guide Back to Contents Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Probable Cause Corrective Action The Deskset may have an incompatible software version. Log on to the WebUI using the IP address of the Deskset and update the software. See “Updating Devices” on page 89. A Synapse device displays Host Not Found after a user attempts a software upgrade.
Synapse Installation Guide Back to Contents T1 Gateway Indicators I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is GREEN. Probable Cause Corrective Action There are no T1 channels available to make the call. Check the T1 trunk configuration. a. Log on to the WebUI as administrator, click System Settings, then T1 Settings. b. Verify that Number of Voice Channels and Lowest Voice Channel have been configured correctly according to your T1 service. c.
Synapse Installation Guide Back to Contents I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is flashing RED. Probable Cause Corrective Action The flashing red alarm indicates Loss of Signal 1. Verify that your T1 cable is connected to the equipment. There is loss of valid signal from the service provider. 2. Check the T1 Settings to confirm that the configuration parameters (Signaling type, Build out) correspond to the service provider's. 3.
Synapse Installation Guide Back to Contents I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is OFF and RAI/LOF/LOS LED is RED. Probable Cause Corrective Action The T1 Gateway is not synchronized with the T1 service. Check the correct T1 cable is used and that it is properly connected to the T1 Gateway. PSTN Gateway Setup Line-Status LEDs do not flash red when the telephone line cords are plugged into the Gateway after power is switched on.
Synapse Installation Guide Back to Contents WebUI Administrator WebUI The WebUI is unresponsive. Probable Cause Corrective Action The Web browser encountered an unexpected problem. 1. Close the unresponsive Web browser, reopen the browser, and log on again as administrator. 2. If this does not work, try again using the IP address of a Deskset that is connected to the PC you are using. 3. If this does not work, try closing the browser and waiting 10 minutes before logging on again.
Synapse Installation Guide Back to Contents A Synapse device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. Probable Cause Corrective Action The software version of the device you have logged on to is no longer compatible with the software version of other devices within the network. 1.
Synapse Installation Guide Back to Contents Some devices did not update after using . Probable Cause Corrective Action Did not allow enough time for software to update due to a slow Internet connection. Wait 30 minutes, then check whether additional devices have been updated. If devices are still being updated, then the Internet connection is slow and you must wait for all the devices to complete the update process. If the update has failed (you see a failure message), retry .
Synapse Installation Guide Back to Contents An extension number was not changed correctly. Probable Cause Corrective Action That extension may have been on a call while the extension number was changed in the WebUI, or someone tried to change the extension number to a number that was already being used. Change the extension number again. Make sure no one is using that extension while you are changing its settings. a.
Synapse Installation Guide Back to Contents Changes made to the T1 Settings WebUI page do not change the system. Probable Cause Corrective Action Clicking alone may not perform the needed reset of the T1 Gateway. After you make changes to the T1 Settings WebUI page and click , press the T1 Gateway RESET button for less than five seconds or remove and restore AC power to the T1 Gateway. Pressing the RESET switch for more than five seconds will erase all data and settings.
Synapse Installation Guide Back to Contents My hold announcement is cut off. Probable Cause Corrective Action Hold announcements in later versions of Synapse are limited to two minutes. Record your hold announcement again. Keep it under two minutes in length. System Upgrade A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade. Probable Cause Corrective Action Cannot connect to AT&T server or the device encountered an unexpected problem.
Synapse Installation Guide Back to Contents User WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate. Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press MENU –> 4 to see the IP address displayed in the third line of the information.
Synapse Installation Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on my computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cords are not installed correctly. Check that the Ethernet cord from the computer is plugged into the Deskset port labeled .A second Ethernet cord should be plugged into the Ethernet port on the Deskset marked with the other end plugged into your LAN.
Synapse Installation Guide Back to Contents Other Deskset Features For more information about the corrective actions recommended in this troubleshooting section, see the SB67030/031 Deskset and Accessories User’s Guide, the SB67035 Deskset User’s Guide and SB67020/025 Deskset User’s Guide at www.telephones.att.com/synapseguides. Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected to the same subnet as the other Desksets.
Synapse Installation Guide Back to Contents My Deskset soft keys have changed. Probable Cause Corrective Action The highlight bar has moved to another line on the screen. The soft keys reflect the call state and Deskset functions. They change depending on which line is highlighted. For example, there may be a held call, an active call, or an incoming call on the screen. To view the soft keys for that call, move the highlight bar by pressing or . I am unable to add an entry to quick-dial list.
Synapse Installation Guide Back to Contents I am unable to locate the Cordless Handset from the SB67030/031 Deskset. Probable Cause Corrective Action The Cordless Handset’s battery is dead. Charge the Cordless Handset battery. The Cordless Handset is out of range or not registered. If does not appear on the Deskset Idle screen, then the Cordless Handset is not registered. Register the handset at the Deskset. Press MENU –> 2 –> 6 –> 1 –> .
Synapse Installation Guide Back to Contents SB67050 Analog Terminal Adapter General Troubleshooting ATA does not work at all. The Power LED is off. Probable Cause Corrective Action There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not controlled by a wall switch. Verify that the AC power outlet has power. Plug in a lamp. If the lamp won’t light, contact an electrician or use another power outlet.
Synapse Installation Guide Back to Contents ATA screen always displays Joining Site. Probable Cause Corrective Action The system already has the maximum allowable number of ATAs connected. None. The ATA cannot join the site. ATA is not active immediately after a power interruption. Troubleshooting Probable Cause Corrective Action The ATA needs time to restore service. Allow at least 30 seconds for the ATA to boot up again after a power failure.
Synapse Installation Guide Back to Contents Music on Hold (MoH) Music on Hold (MoH) is not playing and the AUX IN LED is OFF. Probable Cause Corrective Action MoH is disabled. Log on to the WebUI as administrator, click System Settings, then Hold Settings. Set Select Port to be ATA: AUX IN and then click . MoH is not playing and the AUX IN LED is solid RED, but MoH is enabled in the WebUI.
Synapse Installation Guide Back to Contents MoH is not playing and the AUX IN LED is GREEN. Probable Cause Corrective Action MoH not properly configured. Verify that the audio source is playing and not muted. Set the MoH output volume level by adjusting the playback volume of the music source device connected to the ATA. You may need to set the volume near the maximum. Some MoH sources without volume controls, such as those with audio-out jacks, are usually very loud and might be too loud.
Synapse Installation Guide Back to Contents MoH audio is too quiet, fluctuating, or dropping out. Probable Cause Corrective Action The volume on the audio source is too low or too high. If the volume is too high, overdriving the audio components may be causing short periods of sound to drop out (not be heard).
Synapse Installation Guide Back to Contents Overhead Paging (OHP) OHP General Troubleshooting Overhead paging (OHP) is not working. Probable Cause Corrective Action You don’t know whether your OHP is single- or multi-zone and whether it needs an FXS or an Audio-Out connection. The OHP may not be properly installed. There are three possible configurations for OHP: Single-zone paging connected to the AUX OUT jack. Single-zone paging connected to one of the two FXS ports.
Synapse Installation Guide Back to Contents I cannot add a multi-zone Paging Zone to other Paging Zones. Probable Cause Corrective Action Multi-zone paging does not allow a combination of OHP equipment and Desksets within one Paging Zone. Page multi-zone OHP zones separately from extensions. Unable to make phone calls on the extension configured for the FXS OHP jack. Troubleshooting Probable Cause Corrective Action System limitation.
Synapse Installation Guide Back to Contents Single-Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP. Either Paging is disabled, or the selected Paging Port is not AUX OUT. RED: Although the WebUI supports OHP, no connection is detected.
Synapse Installation Guide Back to Contents Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is solid GREEN and the WebUI is configured for paging through the AUX OUT jack. Cause Action The ATA has detected a cable connected to the AUX OUT jack. There may be a problem with your paging equipment or its configuration. Refer to your OHP product documentation for installation and configuration instructions.
Synapse Installation Guide Back to Contents Single-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity. Flashing GREEN: A user has initiated a page.
Synapse Installation Guide Back to Contents Cause Action There may be a problem with the connection between the FXS port and the OHP system. Verify that your paging equipment is connected to FXS 1 or FXS 2. If not, connect it, or change the OHP configuration in the WebUI if your OHP equipment is intended to be connected to the AUX OUT jack. For background information and configuration instructions, see “Overhead Paging Overview” on page 22.
Synapse Installation Guide Back to Contents Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is used for the OHP equipment is OFF. Cause Action No signal is detected. There is no signal when no one is paging or the FXS ports are not configured for overhead paging. Verify that your paging equipment is connected to FXS 1 or FXS 2. If not, plug it in, and verify your OHP equipment connections. Add OHP to the Paging Zone.
Synapse Installation Guide Back to Contents Multi-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity. Flashing GREEN: A user has initiated a page.
Synapse Installation Guide Back to Contents Cause Action There may be a problem with the Paging Zone setup. Verify that the Paging Zone you are paging is Overhead Paging. There may be a problem with the connection between the FXS port and the OHP system. Verify the connection between the FXS port and your OHP system. For background information and configuration instructions, see “Overhead Paging Overview” on page 22.
Synapse Installation Guide Back to Contents Fax Configuration While using T.38 mode, unable to receive faxes or having persistent fax transmission failures. Cause Action Incompatible Fax Mode setting. Change the Fax Mode setting: a. Log on to the WebUI as administrator, click System Settings, then Fax Configuration. b. Set Fax Mode to G.711. c. Click . While using T.38 mode, fax usually works with occasional failures. Cause Action Network impairment issues.
Synapse Installation Guide Back to Contents The fax is not working and the ATA FXS LED that corresponds to the port connected to the fax machine is OFF when the fax is attempting to send or receive a fax. Cause Action The Gateway and the fax are not communicating. Verify the connection between the FXS port and your fax machine. For background information and configuration instructions, see “Overhead Paging Overview” on page 22. Verify the fax configuration on the WebUI: a.
Synapse Installation Guide Back to Contents The fax is not working and the ATA FXS LED that corresponds to the port connected to the fax machine is flashing GREEN. Cause Action The ring voltage is present but your FXS configuration may be wrong. Change the Fax Mode: a. Log on to the WebUI as administrator, click System Settings, then Fax Configuration. b. Change the Fax Mode setting, then click . The default Fax Mode is G.711. If the fax fails to work in G.711 mode, switch to T.38.
Synapse Installation Guide Back to Contents Analog Phone Analog phone connected to FXS port does not work as expected. Cause Action The WebUI configuration is incorrect. Verify that your telephone is connected to FXS 1 or FXS 2. If not, plug it in, or change the analog telephone configuration in the WebUI. Verify that your phone is connected to the correct FXS port and that the phone has power. 1. Log on to the WebUI as administrator and click ATA Settings, then select the desired ATA. 2.
Synapse Installation Guide Back to Contents Group Mailbox Group Mailbox does not work. Cause Action Needs an ATA to be available. Group Mailboxes reside on the ATA. The ATA must be connected. Group Mailbox is full even though it has not reached quota. Cause Action The sum of the quotas for individual Group Mailboxes may exceed 180 minutes or some Group Mailboxes do not have quotas enabled. In other words, quotas do not reserve recording time for a given Group Mailbox.
Synapse Installation Guide Back to Contents APPENDIXES Appendix A: IP Addresses and Connectivity An IP address is an individual numeric identification assigned to devices on a computer network. At least one Synapse device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI. Valid IP addresses on the same subnet allow devices on the network to identify each other and enable communication.
Synapse Installation Guide Back to Contents Appendix B: Technical Specifications Table 9 lists the technical specifications for the SB67010 PSTN Gateway, SB67060 T1 Gateway, SB67070 SIP Gateway, SB67050 ATA, SB6703x Deskset, SB6702x Deskset, and SB67040 Cordless Handset. Table 9. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.
Synapse Installation Guide Table 9. Back to Contents Technical Specifications (Continued) Feature Specification Power Requirements PSTN Gateway: 5.1 V DC @ 1700 mA T1 Gateway and ATA: 12 V @ 18 Watts SIP Gateway: 12 V @ approx. 13 Watts SB6702x and SB6703x Deskset: 5.1 V DC @ 1700 mA (AC Adapter) SB6702x Deskset: PoE Class 2 SB67031/035 Deskset: PoE Class 3 Cordless Handset, Cordless Headset chargers: 6 V DC @ 200 mA Cordless Handset: 2.4 V 550 mA Ni-MH battery Cordless Headset: 3.
Synapse Installation Guide Table 9. Back to Contents Technical Specifications (Continued) Feature Specification [ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.
Synapse Installation Guide Back to Contents Appendix C: Default Settings Table 10, Table 11, Table 12, and Table 13 list the default settings for the Synapse system, Deskset, SB67040 Cordless Handset, and SB67050 ATA. Table 10.
Synapse Installation Guide Table 10.
Synapse Installation Guide Table 11.
Synapse Installation Guide Table 13. Back to Contents ATA Default Settings Parameter Selection Default AUX IN Enable, Disable Disable AUX OUT Enable, Disable Disable Fax Enable Enable, Disable Disable Fax Mode G.711, T.38 G.711 Fax Destination FXS 1, FXS 2 None. “Select a Fax Port” appears Fax Line Line 1, 2, 3, 4, DID numbers None.
Synapse Installation Guide Back to Contents Appendix D: Part Lists SB67010 PSTN Gateway Parts List Figure 50 illustrates the PSTN Gateway parts. SB67010 PSTN Gateway Grounding Cable Power Adapter Four Phone Cords Mounting brackets and screws Important Product Information Figure 50. PSTN Gateway Parts List Appendixes 149 Cat.
Synapse Installation Guide Back to Contents SB67060 T1 Gateway Parts List Figure 51 illustrates the T1 Gateway parts. SB67060 T1 Gateway Power Adapter and Cord (Green tag) Cat.-6 Ethernet LAN Cable (Yellow) Mounting brackets and screws Important Product Information Figure 51.
Synapse Installation Guide Back to Contents SB67070 SIP Gateway Parts List Figure 52 illustrates the SIP Gateway parts. SB67070 SIP Gateway Power Adapter and Cord (Green tag) Cat.-5 Ethernet LAN Cable (Gray) Mounting brackets and screws Important Product Information Figure 52.
Synapse Installation Guide Back to Contents SB67050 Analog Terminal Adapter (ATA) Parts List Figure 53 illustrates the ATA parts. SB67050 Analog Terminal Adapter (ATA) Power Adapter and Cord (Green tag) Auxiliary Audio Cable Cat.-5 Ethernet LAN Cable (Gray) Two Phone Cords Mounting brackets and screws Important Product Information Figure 53.
Synapse Installation Guide Back to Contents SB6702x Deskset Parts List Figure 54 illustrates the Deskset parts. Deskset Base Deskset Stand Power Adapter Handset Cord (Blue Tag) Quick Start Guide Handset Cat.-5 Ethernet LAN Cable (Gray) Important Product Information Figure 54.
Synapse Installation Guide Back to Contents SB6703x Deskset Parts List Figure 55 illustrates the Deskset parts. Deskset Base Power Adapter (Blue Tag) Deskset Stand Cat.-5 Ethernet LAN Cable (Gray) Quick Start Guide Handset Handset Cord Important Product Information Figure 55.
Synapse Installation Guide Back to Contents SB67040 Cordless Handset Parts List Figure 56 illustrates the Cordless Handset parts. Handset Charger Battery Power Adapter (Yellow Tab) Cordless Handset Quick Start Guide Battery Cover Belt Clip Important Product Information Figure 56.
Synapse Installation Guide Back to Contents TL7600 Cordless Headset Parts List Figure 57 illustrates the TL7600 Cordless Headset parts. Headset Earpiece Headset Charger Power Adapter Over-the-Ear Hook Behind-the-Neck Band Over-the-Head Band Battery Cover Battery User’s Manual Figure 57.
Synapse Installation Guide Back to Contents Appendix E: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Synapse Installation Guide Back to Contents Appendix F: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions.
Synapse Installation Guide Back to Contents Appendix G: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
Synapse Installation Guide Back to Contents GLOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX. 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second. active call: An established telephone call that is not on hold. analog: A continuously variable signal.
Synapse Installation Guide Back to Contents Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an extension, or outside phone number. call screening: Listening to a Voicemail message while it is being recorded. Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer communication. CO (Central Office): An office to which subscriber home and business lines are connected.
Synapse Installation Guide Back to Contents DSL (Digital Subscriber Line): High-speed Internet service through your telephone line. Telephone lines with DSL service require DSL filters to separate the telephone and data signals. DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”. dynamic IP address: An IP address that is automatically assigned by the server.
Synapse Installation Guide Back to Contents grounding: An electrical ground connection that minimizes interference, reduces the risk of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect people who service the equipment. Group Mailbox: Provide general delivery of Voicemail messages to a group within an organization. Only subscribers can access these Voicemail messages. hard key: Any physical key on the Deskset, Cordless Handset or Gateway.
Synapse Installation Guide Back to Contents MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices. main menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take additional actions. MDI/MDIX: (Medium-Dependent Interface Crossover): A computer networking technology.
Synapse Installation Guide Back to Contents Pilot Number: Usually the company’s main telephone number. POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and receive phone calls. predial: Enter digits before going off hook to place a call. PRI (Primary Rate Interface): A standardized telecommunications service level within the ISDN specification for carrying multiple voice and data transmissions between a telephone network and a user.
Synapse Installation Guide Back to Contents system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider. System Directory: (see System list). System list: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list.
