Installation guide

Troubleshooting 201
Synapse Installation Guide
Group Mailbox
Symptom Probable Cause Corrective Action ATA Group Mailbox
Group Mailbox does not
work.
Needs an ATA to be
available.
 Group Mailboxes reside on the ATA. The ATA must be
connected. See “SB67050 ATA Installation” on page 52.
Group Mailbox is full even
though it has not reached
quota.
The sum of the quotas for
individual Group Mailboxes
may exceed 60 minutes or
some Group Mailboxes do not
have quotas enabled. In other
words, quotas do not reserve
recording time for a given
Group Mailbox. Quotas only
limit the maximum amount of
recording time available for a
Group Mailbox.
 The ATA allows for a total of 60 minutes of recording time
for all Group Mailboxes. You can assign quotas for
individual Group Mailboxes. Note that the sum of the
quotas for individual Group Mailboxes may exceed 60
minutes.
 To free additional recording time for a Group Mailbox,
delete messages on any of the Group Mailboxes.
 To prevent this problem from occurring again, reduce
quotas to add up to 60 minutes or less, and make sure
that all Group Mailboxes have quotas enabled.
 Note that personal messages reside on the specific
desksets and do not affect Group Mailboxes recording
time.
Unable to find a message. Group Mailboxes are
accessed by multiple users.
 None. Another user may have deleted the message you
are looking for.
The number of new messages
changed spontaneously.
Group Mailboxes are
accessed by multiple users.
 None. Another user may have listened to the new
messages or cleared “New” indicators from messages.