Installation guide

Troubleshooting 193
Synapse Installation Guide
Multi-zone OHP is not
working. (Continued)
The OHP can not be paged
at the same time as the
Desksets.
 Page the Desksets and OHP separately.
There may be a problem with
the paging equipment or its
setup.
 Verify your paging equipment configuration. Check to see
if the OHP system has settings that need to be adjusted
to work with Synapse. Refer to your paging equipment
documentation or to your installer.
There may be a problem with
the Paging Zone setup.
 Verify that the Paging Zone you are paging is
Overhead Paging.
There may be a problem with
the connection between the
FXS port and the OHP system.
 Verify the connection between the FXS port and your OHP
system. For background information and configuration
instructions, see “Overhead Paging Overview” on
page 22.
Multi-zone OHP is not
working and the FXS LED for
the FXS port that is used for
the OHP equipment is OFF.
No signal is detected.
 There is no signal when no one is paging.
 Verify that your paging equipment is connected to FXS 1
or FXS 2. If not, connect it, and check your OHP
equipment connections.
Inconsistent configuration.
 Verify the WebUI configuration. See “Verified Overhead
Paging Devices” on page 26.
Multi-zone OHP is not
working and the FXS LED for
the FXS port that is used for
the OHP equipment is solid
GREEN.
A device other than an OHP
(such as a fax machine) is
connected to the FXS port
and has gone off hook.
 Refer to your OHP product documentation for installation
and configuration instructions.
 Verify the WebUI configuration. See “Verified Overhead
Paging Devices” on page 26.
Symptom Probable Cause Corrective Action ATA Multi-Zone OHP to an FXS Port