Installation guide

Troubleshooting 191
Synapse Installation Guide
Single-zone OHP on FXS is
not working and the FXS LED
for the FXS port that is used
for the OHP equipment is
solid GREEN.
A device other than an OHP
(such as a fax machine) is
connected to the FXS port
and has gone off hook.
 Ensure that the OHP is connected to the correct ATA port.
 Refer to your OHP product documentation for installation
and configuration instructions.
 Verify WebUI configuration (see “Verify the Single-Zone
on FXS WebUI configuration:” on page 190).
Single-zone OHP on FXS is
not working and the FXS LED
for the FXS port that is used
for the OHP equipment is
OFF.
No signal is detected.
 There is no signal when no one is paging or the FXS ports
are not configured for overhead paging.
 Verify that your paging equipment is connected to FXS 1
or FXS 2. If not, plug it in, and verify your OHP equipment
connections.
The OHP is not a member of
a Paging Zone.
 See “Paging Zones” on page 126.
In single-zone paging, paging
starts on Desksets before the
paging starts on the OHP
system.
Paging delay is too short.
 Verify that the Paging Delay is set to an appropriate
delay to work with your OHP system.
a. Log in to the WebUI as administrator, click
System Settings, then Overhead Paging.
b. Set the Paging Delay.
c. Click .
Symptom Probable Cause Corrective Action ATA Single-Zone OHP to an FXS Port