Installation guide

Troubleshooting 181
Synapse Installation Guide
Music on Hold (MoH)
Symptom Probable Cause Corrective Action ATA Music on Hold
Music on Hold (MoH) is not
playing and the AUX IN LED
is OFF.
MoH is disabled.  Log in to the WebUI as administrator, click System
Settings, then Hold Settings. Set Select Port to be
ATA: AUX IN and then click .
MoH is not playing and the
AUX IN LED is solid RED, but
MoH is enabled in the WebUI.
MoH not properly connected
and no connected equipment
is detected in AUX IN.
 Verify that an audio source is connected to AUX IN on the
ATA and power is applied.
MoH audio is interrupted. Hold Announcement is
enabled.
 The Hold Announcement is a feature that repeats a
recorded audio clip at regular intervals during MoH.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/
synapseguides .
My audio player jack is not
the same size as the supplied
audio cable.
Your audio device does not
have a 3.5mm audio out jack.
 Use a different audio cable with ends to fit your audio
device and the 3.5mm AUX IN jack on the ATA.
Do not exceed the ATA AUX IN input specifications.
Grossly exceeding these specifications can damage
the ATA. See “Appendix A: Technical Specifications”
on page 202.