Installation guide

Troubleshooting 180
Synapse Installation Guide
ATA screen displays Synch
Failed.
The ATA was disconnected,
then reconnected after
configuration changes were
made to the system.
 See “Reintroducing a Gateway or ATA Into the System” on
page 154.
The ATA was configured on
another network or has
returned to the Synapse
system after being deleted
from the system.
 Reset to factory defaults by using a paper clip to press
and hold the reset button (located on the front of the unit)
for more than five seconds. See “Reintroducing a Gateway
or ATA Into the System” on page 154.
ATA is not active immediately
after a power interruption.
The ATA needs time to
restore service.
 Allow at least 30 seconds for the ATA to boot up again
after a power failure.
Symptom Probable Cause Corrective Action ATA General Troubleshooting