Installation guide

Troubleshooting 179
Synapse Installation Guide
SB67050 Analog Terminal Adapter
General Troubleshooting
Symptom Probable Cause Corrective Action ATA General Troubleshooting
ATA does not work at all. The
Power LED is off.
There is no power to the
device.
 Ensure the AC plug is plugged into an electrical outlet not
controlled by a wall switch.
 Verify that the AC power outlet has power. Plug in a lamp.
If the lamp won’t light, contact an electrician or use
another power outlet.
 Verify that the DC plug is a 12V 1500mA adapter and
plugged into the power jack marked DC 12V on the
front of the ATA.
ATA screen displays
Network Down.
The Ethernet cable is
unplugged.
 Ensure that one end of the Ethernet cable is plugged into
the port marked LAN on the front of the ATA and that the
other end is plugged into your office LAN.
 Confirm that the Ethernet port light next to the Ethernet
port on the ATA is green. If it is not, unplug the cable and
plug it in again.
There may be a problem with
the office network.
 Check if other network devices, such as computers, are
communicating with the network. If not, then contact your
IT administrator.