Installation guide

Troubleshooting 177
Synapse Installation Guide
I am unable to add an entry
to Quick-Dial list.
If you have an SB67030/031
Deskset, the Quick-Dial list is
full — there are six entries
available.
 Edit Quick-Dial entries on the Deskset to write over an
existing entry:
a. Press the button to the right of .
b. Press to add or edit a Quick-Dial entry.
 Edit Quick-Dial entries on the WebUI to write over an
existing entry:
a. Log in to the WebUI as a user and click
Quick Dial Keys.
b. Edit the Quick-Dial entries.
c. Press .
Your SB67030/031 Deskset
has been configured for Call
Queue and the Quick-Dial
key and Quick-Dial list are
unavailable.
 If necessary, configure the Deskset to use Quick Dial
instead of Call Queue. See Feature Keys under the
Extension Settings menu.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/
synapseguides .
If you have an SB67020
Deskset, you must configure
one or more Programmable
Function Keys as Quick Dial
keys before they can be used.
 Configure one or more Quick-Dial keys for the Deskset.
See Feature Keys under the Extension Settings menu.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/
synapseguides .
Symptom Probable Cause Corrective Action Other Deskset Features