Installation guide

Troubleshooting 160
Synapse Installation Guide
The device screen displays
Synch Failed.
The device synch failed when
trying to connect to the
system.
 Reset the device. Insert a pen or paper clip into the reset
hole and press the reset button for less than five seconds.
The device was disconnected,
then reconnected after
configuration changes were
made to the system.
 See “Reintroducing a Deskset Into the System” on
page 151 or “Reintroducing a Gateway or ATA Into the
System” on page 154.
The device was configured
on another network or has
returned to the system after
being deleted from the
system.
 Reset to factory defaults by using a paper clip to press
and hold the reset button for more than five seconds. See
“Reintroducing a Deskset Into the System” on page 151
or “Reintroducing a Gateway or ATA Into the System” on
page 154.
The maximum number of
that type of device has been
reached.
 A device must be removed from the network and deleted
from the system before another device can be added.
The same Deskset extension
number already exists.
 Reset the Deskset to factory defaults without the network
cable connected. Use a paper clip to press and hold the
reset button for more than five seconds.
Symptom Probable Cause Corrective Action Display Messages