User`s guide

Troubleshooting 89
AT&T SB67040 Cordless Accessory Handset User’s Guide
Handset does not receive
incoming calls.
The incoming call notifications
have been suppressed or are
unable to reach the Handset.
 Check if you can receive incoming calls on the
Deskset.
If the Deskset cannot receive incoming
calls, consult Deskset troubleshooting in
the “AT&T SB67030 Deskset User’s Guide”.
 Confirm that your Handset is registered to a Deskset
(Press OPTIONS -> Settings -> Product ID and
check that status reads Registered: YES.
 You might be out of range of the Deskset, try moving
closer.
 If the Handset does not ring on an incoming call,
press Volume on the side of the Handset to
increase ringer volume.
 Incoming calls may be directed to a Ring Group that
you are not part of. Your system administrator
administers the Ring Groups.
Cannot locate Handset using
Deskset.
The Handset battery is dead, out
of range, or not registered.
 If does not appear on the Deskset, then the
Handset is not registered.
 If the Handset battery is dead or the Handset is out
of range, the locator tone does not sound.
Symptom
Probable Cause Corrective Action