User`s guide

Call Management 49
Synapse SB67020 Deskset User’s Guide
Placing a Call on Hold (Line Appearance Mode)
In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold.
 To hold calls and manage held calls:
Figure 37. Active Call
Figure 38. Call Held
1. When you are on an active call, as shown in Figure 37, press HOLD.
 The Held Call icon appears, as shown in Figure 38 and the Line Appearance LED
flashes green.
 On other Desksets that are assigned that line, the Line Appearance LED flashes
orange. Someone at any other Deskset assigned that line can press the flashing
orange Line Appearance key to take the call off hold, making it an active call on their
Deskset.
 All Desksets, including those that are not assigned that line, can view and take your
call off hold from the Held Calls list. See “Accessing the Held Calls List (Line
Appearance mode)” on page 72.
 When you put an Intercom call on hold, only you can take the call off hold.
 When a call is on hold, you can use the Programmable Feature Keys or the Deskset
Menu to access other functions.
 When a call is on hold, you can also press to start a conference call. See
“Conferencing” on page 52.
2. To take the call off hold, press the flashing Line Appearance key for that call.