User`s guide

Troubleshooting 156
Synapse SB67020 Deskset User’s Guide
You are unable to
transfer a call to an
extension.
The extension is unavailable.  Check if the destination extension is disconnected from the
network.
 Ensure that the extension exists.
 All the destination extension’s lines may be busy.
 If the party you have on hold hangs up, call back and start
the transfer process again.
Your Deskset does not
automatically forward a
call to another
extension.
Call Appearance mode only—
The Call Forward All settings
are incorrect.
 Check that Call Forward All is on. FWD should appear in the
top right corner of the screen while in Idle mode.
 Ensure that a valid extension number has been entered as a
destination extension.
 Confirm that the Call Forward All Target is set to .
You are unable to
transfer a call to an
outside phone number.
Transferring to an outside
phone number has been
disabled, or no lines are
available.
 Check that your system administrator has enabled
transferring to an outside phone number.
 Ensure that a valid outside number is shown in the Phone #
field. You do not need to enter a 9 (or whatever digit, if any,
that must be dialed first for an outside call).
 Ensure that the Gateway is connected to the network.
 All phone lines may be in use. If so, try again later.
Symptom Probable Cause Corrective Action Calls Generally