User`s guide

Troubleshooting 153
Synapse SB67020 Deskset User’s Guide
The screen displays Synch
Failed.
The device synch failed when
trying to connect to the
system.
 Reset the device. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
The maximum number of
that type of device has been
reached.
 A device must be removed from the network and deleted
from the system before another device can be added.
The same Deskset extension
number already exists.
 Reset the Deskset to factory defaults without the network
cable connected. Use a paper clip to press and hold the
reset switch for more than five seconds.
The device software version
is different than the rest of
the system.
 Ask your system administrator to update all devices to the
current software version.
The device screen displays
Synchronizing....
Not enough time has
elapsed.
 The device may display Synchronizing… for a few
seconds. This is normal and does not indicate a problem.
Deskset cannot make or
receive phone calls and the
Deskset screen displays
Synchronizing....
The Deskset may have an
incompatible software
version.
 Ask your system administrator to update your Deskset to
the current software version.
Symptom Probable Cause Corrective Action Display Messages