Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 141
Analog Phone
Analog phone connected to FXS port does not work as expected.
Cause Action
The WebUI configuration is
incorrect.
 Verify that your telephone is connected to FXS 1
or FXS 2. If not, plug it in, or change the analog
telephone configuration in the WebUI. Verify that
your phone is connected to the correct FXS port
and that the phone has power.
1. Log on to the WebUI as administrator and click
ATA Settings, then select the desired ATA.
2. Verify that the desired FXS port has a Voice
assignment. If not, try connecting the analog
telephone to the other FXS port or disable the
other assignment. Voice is the default setting
when no other assignments are enabled.
If the desired FXS port is assigned to Fax:
a. Click System Settings, then
Fax Configuration.
b. Set Fax to Disable.
c. Click .
If the desired FXS port is configured for
Overhead Paging:
a. Click System Settings, then Overhead
Paging.
b. Set Paging to Disable.
c. Click .
Analog phone is working
with Synapse, but does not
have Deskset capabilities.
 Consider the analog phone limitations:
 To make outgoing calls on an analog phone
connected to the FXS port on the ATA, the
outside phone number must be preceded by
9 or whatever digit, if any, that must be dialed
first for an outside call (same as on a
Deskset).
 The analog phone connected to the FXS port on
the ATA can pick up incoming calls and make
outgoing calls. Idle, Ringing, Dial, caller ID, and
Active states are all supported, but advanced
features such as Call Waiting, Call Forward, Hold,
Transfer, DND, Paging, Park, and Voicemail are
not supported on analog phones.