Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 124
SB67050 Analog Terminal Adapter
General Troubleshooting
ATA does not work at all. The Power LED is off.
ATA screen displays Network Down.
ATA screen displays Synch Failed.
Probable Cause Corrective Action
There is no power to the
device.
 Ensure the AC plug is plugged into an electrical
outlet not controlled by a wall switch.
 Verify that the AC power outlet has power. Plug
in a lamp. If the lamp won’t light, contact an
electrician or use another power outlet.
 Verify that the DC plug is a 12V 1500mA adapter
and plugged into the power jack marked DC 12V
on the front of the ATA.
Probable Cause Corrective Action
The Ethernet cable is
unplugged.
 Ensure that one end of the Ethernet cable is
plugged into the port marked LAN on the front of
the ATA and that the other end is plugged into
your office LAN.
 Confirm that the LAN port light next to the LAN
port on the ATA is green. If it is not, unplug the
cable and plug it in again.
There may be a problem with
the office network.
 Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
Probable Cause Corrective Action
The ATA was disconnected,
then reconnected after
configuration changes were
made to the system.
 See “Reconnecting a Gateway or ATA to the
System” on page 104.
The ATA was configured on
another network or has
returned to the Synapse
system after being deleted
from the system.
 Reset to factory defaults by using a paper clip to
press and hold the reset button (located on the
front of the unit) for more than five seconds. See
“Reconnecting a Gateway or ATA to the System”
on page 104.