User`s guide

Troubleshooting 98
Syn248 SB35020 Deskset User’s Guide Back to Contents
The device screen displays Synchronizing....
Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....
The same Deskset extension
number already exists.
 Disconnect the network cable and reset the
Deskset to factory defaults. Insert a pen or paper
clip into the reset hole and press for more than
five seconds. Reconnect the Deskset.
The device software version
is different than the rest of
the system.
 Ask your system administrator to update all
devices to the current software version.
Probable Cause Corrective Action
Probable Cause Corrective Action
Not enough time has
elapsed.
 The device may display Synchronizing… for a
few seconds. This is normal and does not indicate
a problem.
Probable Cause Corrective Action
The Deskset may have an
incompatible software
version.
 Ask your system administrator to update your
Deskset to the current software version.